Smokin' Griddle Reviews Summary

Burger Quality

Pros:

• "For us, Smokin' Griddle burgers hands down beat Shake Shack, Patty and Bun, Bryon, Meatlicker and Five Guys."
• "Amazing burgers. Better than 5 guys diner burgers."
• "The burger was so juicy and the buns were soft."
• "The burgers are consistently cooked perfectly, sides are always delicious."
• "Burgers were fab. I had a blue cheese one and my other half the classic."

Cons:

• "Avoid this establishment, food was below par."
• "The beef burger didnt have much sauce on it, which left me reaching for the chips."
• "One of the worst burger I ever had."
• "All I can say is poor, the pulled pork was wet mush and could not taste the burger ruined the bun."
• "Got the chicken burger. No sauce no salad no nothing inside apart from chicken and a little American cheese."

Service

Pros:

• "Service was friendly and helpful."
• "Great service with a warm welcome."
• "Staff are friendly and the service is great."
• "The staff are great really friendly can not recommend this place enough."
• "Service was very good, we were welcomed in."

Cons:

• "Waited over 1.5 hours for my burger and fries to arrive."
• "Just the delivery is always late."
• "I waited 3 hours for my food to turn up."
• "Customer service is apalling, rude on the phone when you phone to ask where your meal is after 2 hours."
• "Unfortunately service was not so great. Wrong orders, wrong extras, wrong sides and wrong milkshake."

Delivery

Pros:

• "It’s been a terrible snow day but Smokin’ Griddle were reliable and managed to even deliver it still hot and yummy!"
• "First time in ages ordering from here delivery was quick."
• "Having worked in this industry a long time I understand how busy this time of year is but to get a hot replacement sent out in less than 10 minutes I find is rare."
• "Ordered for the first time tonight and food was delivered within 20 minutes."
• "You can order your burgers to be delivered or collected."

Cons:

• "Waited nearly 2hrs and then when I called they said they were gonna start it."
• "I had to cancel my order after waiting 2 hours and 30 minutes."
• "Waited over 2 hours to receive delivery before deciding to drive up to the restaurant to pick the order up."
• "They ALWAYS arrive soggy."
• "Took an hour to arrive for poor quality food."

Price

Pros:

• "They have a great deal for the 2 burgers one chips and two shakes for about 25 pounds I think, it's great!"
• "Service was friendly and I was told about a deal that would save me money on what I ordered plus give me extra."

Cons:

• "I end up paying an extra £2.50 to make my burger a double... so I pay £11 for a classic burger instead of £8.50."
• "Only disappointed about the price."
• "This was not worth £43."
• "Your burgers are good but not £11 good."
• "Should not of messed around with the menu. Far too expensive."

Milkshakes

Pros:

• "The vanilla and banana milkshakes are great."

Cons:

• "Wrong Milkshake flavour sent out twice."
• "And £5.50 for a small coffee cup sized shake which was just basically ice cream is a joke."
• "Milkshakes are very bland."
• "When the food was delivered the milkshakes were all the wrong flavours and the food was lukewarm and the chips were dry."