Il Ristorante Reviews Summary

Service

Pros:

• "all the staff were very attentive, chatty and helpful."
• "The atmosphere and decor are lively & fun, nothing was too much trouble for them."
• "Lovey staff, nice environment, good atmosphere tasty food."
• "Staff are always very attentive, nothing is too much of an issue and you always get a bit of banter."
• "Staff are super friendly and very attentive. Food was delicious, like an authentic Italian."
• "Friendly staff who went above and beyond to help us."
• "Staff were so good with my daughter and they really put in an extra effort."
• "Service is fast and food always hot."

Cons:

• "Service was a little slow but it was very busy."
• "Maitre'd was surly, service was non existent, not one waiter/waitress came to table, except to clear the plates."
• "Food was nice but after our starters we waited a long time for our mains."
• "Long wait for waiter to get menu, then long wait for order to get from the kitchen."
• "The managers attitude was poor and he really could not have cared less, he was too busy prioritising takeaways."
• "Service was very hit and miss... We were sat in our seats for 5 minutes before staff came and asked us for a drink."
• "Drinks order too slow to be taken. Took plates away as soon as I ate the last mouthful."
• "Mix up with my main. I'm vegetarian and was given a meat pasta dish."

Food Quality

Pros:

• "Delicious pizza, friendly staff and super efficient service."
• "Tasty and fresh with decent sized portions."
• "The food was really good too. The menu caters for a gluten free option as well."
• "Lasagne is my all time favourite dish, and Crust makes one of the best I've tried."
• "Excellent gluten free options, 1 separate oven and preparation area."
• "Best pizza outside of Italy! Really enjoyed it."
• "The food is cooked in an open kitchen and is excellent."
• "Fantastic food, pizzas are particularly authentic as they have a proper wood-fired oven."

Cons:

• "Pizza was very tasty. Service was a little slow but it was very busy and at the end of the day you can’t rush quality!"
• "Pizza was wet, soggy & raw. Sent it back, changed it for pepperoni one. This came out the same."
• "When the pizza arrived it was stone cold, and instead of a Burrata they sent a Bruschetta."
• "One pizza came looking absolutely feral, with only a couple pieces being remotely edible."
• "The pizza might aswell had just been crust."
• "This restaurant is always busy and I can see why. their pizza is lovely and so much variety too."
• "The base was cooked perfectly but sadly the toppings were nonexistent. One of us ordered a pasta dish that was literally inedible."
• "Lasagna was over cooked mush and the lobster in the pasta dish must have been very old to have the consistency it did."

Management and Policies

Pros:

• "Since it was bought out and changed to Il Ristorante its gone down the toilet."
• "The new owners jacked the prices up, the food quality slipped and have tried to make it too fancy."
• "Fine glasses everywhere and with the blinds pulled down so looks a bit dark and moody."
• "Can't take kids there now. With Crust it was busy all the time, even on random Tuesdays."

Cons:

• "My father took us out for dinner, upon leaving, he turned round and said “ remind me never to go back there again”."
• "I am writing to say how disgusted I am by the deposit policy. A sum of £25 was taken from my account without my permission."
• "Nothing in the booking system says they will be taking a deposit of £25 on said date nor had I confirmed or given permission for the restaurant to take a £25 deposit prior to my booking."
• "Because I have not given permission to take money off my card, this is fraud! Very disappointing, be very careful making a booking with your card at this restaurant."