Panas Gurkha Restaurant Reviews Summary

Service

Pros:

• "Staff were welcoming and attentive."
• "The manager and staff were so friendly and went out of their way to make me happy."
• "Fantastic service, very reasonably priced."
• "Also cannot fault the customer service."
• "The staff are excellent and the atmosphere is warm and welcoming."
• "Rafi was an excellent host and looked after us very well."
• "The staff looked after us so well."

Cons:

• "Worst service.... Made us wait for more than an hour to serve."
• "2 further hours later, and again many ignored calls to the restaurant, the second delivery driver turns up with the rest of my meal- stone cold."
• "The restaurant was very cold..."
• "The food was incredibly expensive for very poor service."
• "We were in the back room which was very bright and took away from the cosiness of the front area."
• "The service was quite functional rather than friendly or welcoming."
• "The service was a little lacking, we waited a while to order despite the restaurant not being busy."

Food Quality

Pros:

• "Biriyani dishes were so delicious."
• "The quality of the food and the depth of taste is first class."
• "The food was just off the chart excellent, as always."
• "Food is amazing as it serves an authentic feel of an Indian / Nepalese cuisine."
• "The tandoori dishes are exceptionally good with strong flavor and well touched with species."
• "The food is of the highest quality, spice blends are complex and the best we’ve tasted for years!"
• "This was excellent quality food, we had lamb/ duck and the best korma curry I’ve had in London."

Cons:

• "Over priced and very poor food."
• "The Tikka tasted like Heinz tomato soup and the Chicken Rogan was bland."
• "The food was really not good quality and very over-priced."
• "The food the service is I'd say best in Chislehurstl! The food is cooked to perfection the taste is fragrant you can taste every spice and herb that's in the dish, the lamb just melts in your mouth."
• "Dissapointed. Ordered a selection of dishes for collection to find the place in a state of refurbishment."
• "The food has been inedible on two recent occasions (mixed tandoori grill clearly not freshly cooked)."
• "Was really looking forward to going to the Panas Gurkha Restaurant but the quality of the food was very poor."

Community and Charity

Pros:

• "They provided great community support and assistance during the height of the pandemic by supplying free meals to its local community and NHS frontline staff."
• "I’m an NHS worker and this business have kindly donated meals for the past 6 weeks."
• "The restaurant owners are amazing people and do lots of charity work and provide food for NHS workers."
• "This wonderful local restaurant has long been a family favourite of ours. We love them even more now that they have been providing meals for those on the frontline at Lewisham Hospital."
• "They also did amazing work supporting NHS workers over lockdown so deserve the custom."
• "This restaurant does a lot for charity and the local community."
• "They have been nominated for the British curry awards and are definitely worthy candidates."

Cons:

• "The owner shouted at my boyfriend repeatedly that 'the food is good', which we weren't disputing - and the owner hung up on him twice and refused any solution."
• "Really disgusting behaviour by the manager."
• "Would not recommend and would not order again."
• "Unfortunately we had to cancel the last order as the food had not arrived after being several hours late."
• "The main problem is the delivery service which is totally unpredictable."
• "But every single time there is an issue with delivery."
• "When I eventually got through and asked for the rest of it to be sent out, the girl on the phone was audibly frustrated."