Address: 35 Putney Rd, Leicester, LE2 7TF, United Kingdom
Phone: +443301359779
Rating: 4.2
based on 199 reviews.
Customer Service
Pros:
"Very knowledgeable and supportive."
"Great professional service by the technician who was polite, knowledgeable and kept me informed of timescales."
"The chap who fitted it, Keith has fitted a few things in my car in the past and has always been super efficient and explained what he's doing."
"As for the fitting, the guy was 5 star, polite, friendly and knew his job."
"Derry helped to change our Mini Cooper indicator bulbs. Helpful and diligent, plus the work was completed in a very short space of time."
"His name is Arron, patient, transparent about the process, knowledgeable, skilled, addressed all my questions and concerns professionally."
"So many thanks to Jit (who went above and beyond) my annoyance with Halfords was gone."
Cons:
"Two lads couldn’t care less. Told me the bike was fine and nothing needed done."
"Waited a long time to get the mechanic to attend and after fiddling with the bulb for few minutes he said he can't change it!!"
"Customer service is very poor, and they don't answer your calls either."
"Hopeless, and not as though they were busy - lots of staff avoiding eye contact so they didn't have to deal with customers!"
"One star is too high a rating! Staff are rude and unattentive the young lady (no name badge) who served me was more interested in the conversation going on behind her than serving me."
"The customer service was non existent on this occasion."
"Extremely poor service and staff were not customer focused."
Efficiency and Expertise
Pros:
"The staff are so helpful and professional and fixed my bike within minutes."
"The bike was built in store, and was fully checked with my son on it, so he could just ride away."
"The technician was friendly informative and efficient."
"Had a puncture on my tire and I had it fixed here in 10 minutes without an appointment."
"The mechanic had and knew how to use the right tools, being very careful with bolts that hadn't moved for 10 years, was friendly, competent and efficient."
"Booked a bike assessment for today as my bike doesn’t feel right. The guy with the glasses who checked it managed to fix it and ensure that my bike is all good."
"Guys all seem very friendly and helpful, and happy to put right if things aren't correct first time."
Cons:
"Sold the wrong wiper blade which had no fitting instructions."
"Nice guys but useless at handling orders. Placed urgently needed order on Saturday for Wednesday pick up. Rang ahead before travelling. No record of order despite confirmation email."
"No one informed us, so we came after 3 days, but the shop assistant said that they had not arrived yet."
"Just another example of apathetic service. Had a bike service booked in for 9am... the bike hadn't been touched and so wouldn't be ready until 4:30 pm the following day."
"Their email communication is chaotic, endless and misleading. Appointments cancelled, reinstated, cancelled again, only to find the original appointment was correct."
"Paid to have roof box fitted for convenience. Not worth the money - the man who did it was pleasant enough but he couldn't manage the job on his own and my husband had to help to screw fitments down."
"Headlight bulb replaced. Fitter did not know how to do it. Showed him a video..After replacement had to return for housing to be positioned correctly."
Product and Service Quality
Pros:
"2 brake lights that I was unable to do myself £21. That is the best 21 quid I have ever spent."
"Excellent service at Halfords on Saturday. Friendly and attentive staff."
"Fantastic service from the team at Putney Road store, particularly Jay."
"Would recommend this service to everyone Thank you Halfords Putney Road Leicester."
"A clean, well presented Halfords. Knowledgeable staff and ample parking."
"Great service from Lewis today who checked both my son's bikes."
"I was assisted by Amandip and Arron, they were very helpful with repairing my bike and saved me roughly £300 on a repair which I got quoted from another shop."
Cons:
"It’s now wed night ..... guess what NO. Phone call."
"For few hours, no response and went back to check it."
"No response till afternoon."
"Complete waste of time."
"However some items have to be ordered to be collected and should be already on the shelf."
"The response was awful."
"Very slow service. I stood waiting at the counter for 10 minutes with no staff in sight - they were all off doing other stuff."