Address: Unit 6, Cambridge Retail Park, Cambridge CB5 8WR, United Kingdom
Rating: 3.9
based on 325 reviews.
Customer Service
Pros:
"The staff spend the quality time with the customers to ensure a good shopping experience."
"Every member of staff is friendly, knowledgable, confident and patient."
"The staff there are extremely friendly, informative and professional in their approach."
"Raz at till/service point, Gayner and Albert, that served me on my most recent visit, were excellent. Polite, helpful and knowledgeable."
"The clerks were friendly and helpful when I came back a few times for minor adjustments (the bike stand, saddle angle, etc.)."
"I found the customer service to be efficient and the staff friendly and knowledgable."
"James was so friendly and helpful. He explained how the bike works and he gave me some tips!"
Cons:
"Monday morning, counted 3 staff. Spent 15 mins at the pay desk with another gentleman waiting to pay. No staff around."
"Went to purchase a bicycle light and for it to be installed on my bike, waited in line for 40 minutes as the cashiers keep disappearing into the back room for whatever reasons."
"Halfords is massively understaffed, so anything wrong will take forever to get fixed."
"Unable to provide any information about their products, unwilling to offer advice."
"staff were no help and barely any response to emails i sent roughly 2 months ago."
"Very Poor Service all round."
"Worst experience ever just now."
Product Quality
Pros:
"The bike itself looks beautiful and even though the low price and some low end parts, it is still a reliable good bike."
"Decathlon serviced my bike and changed the spoke for only 12pounds!"
"Bout the Carrera Crossfire II from Halfords. The bike is in great condition and the delivery time was as specified."
"The bike we ended up getting was lovely and perfect fit my 9yr old. Good value well specd."
"Had a fantastic experience buying a new bike and accessories. Got great advice."
"I bought a new bike from this store, I don’t know anything about bikes but staff were really helpful setting it up."
"Went to the shop to look at e bikes a lad from the bike service area helped me thought what I needed and check stock levels had to order it in so would be five days got a message to say bike had been built and ready to go on pick up the same lad went over everything and what all done all together the whole process took about 10 minutes now riding a very easy to use e bike which 15 I am loving it."
Cons:
"The rear wheel was badly aligned and produced a squeaking sound where something was rubbing. The front wheel had a slight buckle."
"The website recommended a set of replacement wipers for our car but these turned out to be wrong when we collected them."
"Awful really, waited 15 mins for someone to grunt at me and the bike is a pile of junk!"
"Bike was delivered a week early to the store. Wasn’t ready at collection time. Covered in grease."
"Bought a bicycle for my daughter from this place but I must say I am very disappointed about the staff and how they handle the issues right after the purchase."
"Brought bike online, broke in 2 weeks."
"Bought a brand new bike - bike was faulty when I bought it."
Technical Service
Pros:
"Halfords did the job for me, quickly and efficiently."
"Just popped in for a lightbulb replacement on my Hyundai i30. Lovely man called Rob helped me out and fixed it within minutes."
"I recommend Scott and Halfords Cambridge for product support and Dash Cam fitting!"
"The technician was also very kind and nice."
"Helpful bloke who knew his stuff and did the job in a good natured way."
"Extremely good experience getting my bike repaired by Halfords in Cambridge."
"Halfords always provide a prompt and reliable service fixing lights on my car."
Cons:
"Wanted me to bring my bike in twice, once to be assessed and once to actually be repaired."
"Now the wheel is wonky and the pedals are still locking completely."
"went for a rear wheel repair, left the stone that punctured my wheel inside and caused another puncture the second i left the shop."
"I would advise if possible, do not rely on their technical capability to assemble or repair your bike."
"Also, the staff was completely unaware of how the bike accessories work - or as a matter of fact they had very limited understanding of the bike too!"
"The chain has been getting stuck so I took it to a bike repair shop and they've told me that whoever built it has put the bolt on the wrong way round so the gear is all bent out of shape."
"Chain was so tight the pedals wouldn’t go backwards, back tyre wasn’t fitted to the rim properly, brakes were all loose, handlebars were not straight."
Store Experience
Pros:
"The Cambridge store has been very informative in helping me with my bike and servicing needs."
"Such a friendly helpful branch over all."
"This is really a nice shop especially if you are looking for car parts, car repair, prices are very competitive, staffs are very friendly and waiting time is just around 10-15 minutes to fix/repair your car parts."
"The customer service at this branch is like you'd expect in a small independently owned specialist shop."
"It was easy to order and book a fitting online."
"Halfords is always a nice place to shop. It has a great variety of products and you can also order online and pick up / install here."
"Clean store and friendly service whenever I drop in."
Cons:
"Disappointingly disjointed."
"Completely appalling service in store and through customer service."
"Very Poor Service all round."
"staff were no help and barely any response to emails i sent roughly 2 months ago."