Demon Plates Reviews Summary

Quality of Plates

Pros:

• "Good quality and competitively priced for the quality of the plates."
• "Really good quality plate."
• "Really high quality plates, comes with loads of extra accessories."
• "Excellent quality and customer service."
• "Received my plates within 24 hours and they are immaculate in quality and presentation."
• "The quality is second to none, and I’ve always received my order quicker then started."
• "Firstly, the plates arrived quickly and the 4D Perspex plates look superb and are of excellent quality."

Cons:

• "not all properly aligned. This gives a shadow/halo look to the gel characters."
• "The gel letter number plates look cheap."
• "numberplate cracked after only one month of use."
• "Absolutely disgusting service, I ordered plates and they arrived spaced incorrectly."
• "The only disappointment has been the fitting kit. In short, the tape wasn't strong enough to keep the plate attached to the car."
• "Products not fit for purpose and rude and unhelpful staff, go elsewhere."
• "Only con is they aren't heat resistant above 35°C."

Customer Service

Pros:

• "Been using Demon Plates for many years. Always received a speedy, efficient & polite response to any queries I have had & the plates have always been delivered on time."
• "They were very friendly and helpful on the phone."
• "An excellent service over the phone from Claire at Demon Plates."
• "Staff where very helpful & fast at getting this sorted for me!"
• "Both service and communication was first class."
• "Claire was very professional and went above and beyond my expectations and actually got what I needed done on the day!!"
• "The best customer service I have experienced in the UK."

Cons:

• "no customer service, just a statement about their terms and conditions"
• "Customer experience is to be desired, I emailed enquiring if my plates had been despatched and received no response."
• "Horrible rude company to deal with."
• "Customer service is like so so bad, Beware OF This Business."
• "Poor quality product and terrible customer service."
• "Absolutely terrible. Horrible phone manner, speaks to you with contempt; they're completely unhelpful and unaccommodating."
• "Demon plates have refused a refund in the process of making a claim back with my bank."

Delivery & Ordering Process

Pros:

• "Nice and easy to organise the plates with a scan of documents being accepted which is easier and safer than sending documents in the post."
• "The plates came through the post two days later with the standard delivery option. You really can't ask for more than that."
• "Delivery was very quick even with R/M striking."
• "Great quality number plate, supplied, made very fast/despatch"
• "Even ordering standard plates on there web site is a doddle, just follow the steps and send your docs."
• "I would highly recommend demon plates, using their easy to use website to design my plates was a breeze and they arrived well packaged with all required fixings!"
• "Ordering the plates on the site was very straightforward; I was kept up to date with the order process and tracking."

Cons:

• "This is not clear on the website and only if you click on FAQ’s this will show what is required."
• "Had to open a dispute with Trading Standards to try and get my case resolved."
• "Zero rating… having ordered Replacement plates for my son due to him changing cars, I wasn’t aware I needed to send in proof of identification and proof linking me to the registration number."
• "Didn’t pay for express delivery, as ordered in plenty of time for Christmas... Now I’ve had to pay an additional £12 for next day delivery after emailing in my information I feel totally robbed."
• "Received plates with minor damage to the rear one. Replacement thankfully sent out after a couple of emails which is great. For the money though these kind of mistakes shouldn't be made."
• "Website is very misleading, order can be placed and money taken, then asks for all documentation."
• "WARNING! After Clicking accept on the order Demon Plates then requests that you email over documents including V5 and Address conformation."