"Unlike few others complained I never had my order wrong so I guess they got unlucky."
"Food was hot and fresh, good and as requested."
"I luckily had the foresight to pre-order via the app at 19:20. I walked in at 19:30 and I've never seen the place so busy... I walked out 10/15 minutes later with my complete order."
"The order was taken with an option for other items enquired about. The food was delivered to the desk before I had even pocketed my change!"
"They gave me a six piece bucket when I asked for a ten piece, I went back in to tell them and they gave me an additional six piece without a thought."
"An absolutely lovely girl took our order and bought it out after being freshly cooked."
"Food was to a good standard and the hot wings had just come out."
Cons:
"Just received an order from Uber eats... opened our order to find most of it not there!"
"Waited 30 mins in the drive thru, ordered, and half the food was missing."
"Used Uber to deliver a supposed simple order... over 1 hour later I get my order delivered by a different person to who should have been delivering who was rude and very impolite."
"Awful!!! went through the drive through got half my order wrong had no sides with any meal just the burger and fries."
"Ordered 3 meals via Deliveroo and they actually managed to either forget multiple items, or supplied completely incorrect items to all 3 meals!"
"Ordered through Uber Eats and the order arrived missing 12 items."
"Managed to completely forget a whole chicken wrap and a portion of popcorn chicken!"
Service and Staff Behavior
Pros:
"21/10/23 customer service good, speed of delivery good, quality of food good."
"Really clean and presentable, even the toilets."
"Massive improvement, really enjoyed the food and have been back again since."
"The front was immaculate and regularly cleaned."
"I am giving 5 star review only because of this worker at the driver through window. Adrian gave fantastic service and he was extremely polite and helpful, the food was also great and he made my evening ten times better just from being so kind to me."
"The guy who served at the window was friendly and polite."
"Absolutely brilliant service! Arrived in our camper after shop front close so walked through the drive through! We were greeted with a laugh and a smile as expected."
Cons:
"Service was very bad and staff was very rude to my brother and me."
"All staff very rude and they just treat the place as a joke."
"The chap at the counter had zero urgency. And looked to not care what so ever."
"The place was filled with staff laughing out loud, very unprofessional."
"Staff don't have 2 brain cells to rub together and customer service skills non existing."
"Absolutely horrible service, no receipt, no order number, wrong order after repeating it 3 times and then rude service and an argument between staff and customers."
"The lady who served most people was rude and dismissive."
Food Quality
Pros:
"Food was good."
"The food was served piping hot, with the exception of the chips, which had to be taken back and exchanged. Chicken was tasty. Beans were great. Sweet Corn delicious."
"Had kfc last night. 10 pieces of chicken and milkshake drink thing. Found food piping hot even the chips too all freshly cooked."
"I was very, very pleasantly surprised how nice the food has become so tasty."
"One of the best offerings KFC have. This visit proves they can do it perfectly."
"The food was great! Definitely the best KFC I've ever had!"
"Otherwise the food was well cooked and tasty."
Cons:
"Food was terrible it was cold didn't look that nice so didn't eat it went in the bin."
"The food was awful. The chips was soggy and cold and could tell it’s been there for hours. The chicken was tough and felt like rubber."
"Worst KFC ever !!!!!!! chicken was hard and dark not golden."
"The buns on the zinger burger were stale the chicken was undercooked and the chicken inside the fillet was drier than a desert."
"The chicken was dripping with grease and was all skin and bone, with little meat on the bone!"
"The food arrived stone cold, missing items and quite honestly unedible."
"Got my boneless box mean home and was eating my chicken. Could taste something off. The chicken was rotting."
Cleanliness and Maintenance
Pros:
"It is good for a KFC, seems clean and nice."
"Passing by and popped in for a snack. Really clean and presentable, even the toilets."
"Restaurant clean, toilets need a good deep clean. Huge improvement."
"The staff are very friendly and helpful and the place is spotless."
"The location was clean with numerous staff working who appeared to be working well together."
"The front was immaculate and regularly cleaned."
"An excellent experience today (weekday afternoon before the schools kick out) at this KFC. Prompt, kind service with a smile, exactly what I ordered without argument and I felt like I was being catered for, rather than being an annoyance."
Cons:
"Unbelievable how this is allowed to trade as we visited with 12 people, the floors has grease all over, tables hadn't been cleared."
"Dark and dingy car park, hence you don't see the 1 hour parking signs, so when they forget your order and keep you waiting for a good half hour, you get a £60 fine on your doorstep a couple of weeks later."
"The toilets reek. Drainage / building issue. Not a cleanliness issue."
"KFC Wellingborough is gradually lowering the standard."
"They smell mouldy and damp and seriously the drains are stomach wrenching if I am honest."
"The toilets were disgusting and the tables were dirty."
"Car park is always filthy with over flowing bins and rubbish on the floor next to it."