KFC Northampton - Nene Park Sixfields Reviews Summary

Service

Pros:

• "First time getting our order right first try."
• "Food was delayed as my order was large and was compensated with an extra box of popcorn chicken which was good."
• "They went out of their way to apologise to me and were friendly helpful just generally the sort that brighten up a day."
• "The staff have got to know me and are always polite, helpful and appreciate my custom and always make the effort to go the extra mile, particularly Alina."
• "The person taking the order was great though, could hear everything he said, he was very polite and got the order right."
• "Staff are usually really friendly and helpful at this branch."
• "The lady who served me was nice and respectable and the quality of food and drinks are very good."

Cons:

• "Staff pretty rude."
• "The service was appalling and slow. The staff where bordering on rude."
• "Tried to go round again but rude customers would not let us back in the queue."
• "Rude manager told us to go away."
• "Staff seemed to have a 'couldn't care less' attitude."
• "Staff do their best to be fair but you can see the cringe on their face, overall very poorly run."
• "Terrible. Absolutely don't care about customers at all if they eat in."

Cleanliness

Pros:

• "Toilets which were clean and tidy."
• "The place was very clean and tidy."

Cons:

• "Absolutely disgusting and just offensive! The restaurant is always dirty inside and out, sticky floor and prices of food all over place."
• "We entered the place and all the tables like all of them were full of rubbish like literally you couldn’t find a clean space/ table as dirty as it was."
• "Filthy, All tables were dirty,had to ask for a cloth and do it ourselves."
• "Then the toilets omg all out of order except disabled loo. This was a contamination zone of biblical proportions!"
• "They apparently don't clean the lampshades that hang over your food."
• "Rubbish on every table, bins overflowing."
• "Meal was nice, but watching the staff smoke cigarettes at the back entrance and then come in and serve food is disgusting."

Food Quality

Pros:

• "Good experience. A nice stop on the way back to Leeds off the M1."
• "The quality of the zinger and strips were up to standard moist and succulent. Just lovely."
• "Food cooked to order, very quick service. Food very good, fresh and hot."
• "Food is good as good as KFC can be."

Cons:

• "The quality of food has been abysmal."
• "Absolutely diabolical, unhygienic and worst service ever."
• "The food was cold dried up and hard also 2 items where missing."
• "Chips cold, overcooked chicken that looked and tasted like it had been on a warm plate for ages."
• "Nasty fries, soggy and cold."
• "Got my order wrong - as in completely missed out my food but got my sons."
• "Orders are very often wrong/incomplete."

Management & Staff Attitude

Pros:

• "Workers are professional in their conduct."
• "Staff are courteous and polite which is very important to me."
• "Nothing overly special about the restaurant it's standard KFC. The staff in the other hand I watched them deal with a thick unreasonable customer. Total pros he was wrong but they calmed him and he left confused but happy."

Cons:

• "Very poorly managed!"
• "Drive through needs some TLC though. It has a broken screen on the ordering point and scummy looking service windows."
• "Terrible. Absolutely don't care about customers at all if they eat in."
• "The look and attitude I got from the staff was diabolical."
• "Person taking the order completely clueless, put a stop on drive thru sharing buckets because they had no chicken spare yet they were offering regular box meals???"
• "The guy who took our order seem to be high as he placed an incorrect order and he was laughing hysterically."
• "Staff don’t seem to care about service, just turnover of customers."

Value & Convenience

Pros:

• "This kfc deserves a 5 star for following brand standards."
• "Quick and tasty. Was very quiet. Just off the motorway but no signpost so I don't think motorway users will realise its there. Standard of KFCs generally seem to be a lot better these days and this was no exception."
• "Very quick service hardly had to wait at all and the food taste nice and was all hot how it should be."
• "Great Coffee."
• "Food was hot, no issues, we got everything we ordered."

Cons:

• "If it wasn’t so close, I’d definitely go elsewhere!"
• "Just needs money spending on it looks dated and unhygienic inside and out."
• "I wouldn’t recommend going here it’s rubbish."
• "After 20 minutes when my meal arrived it was incorrect."
• "Drive through speaker not working."
• "Foods usually pretty good but can be a bit slow when the drive through is busy."
• "Opens at 11am not at 10am as advertised."