TGI Fridays - Royal Exchange Manchester Reviews Summary

Service

Pros:

• "Our server Laura was absolutely brilliant she made the afternoon what it was."
• "Staff we really friendly and helpful."
• "The young girl who served us was excellent."
• "Staff super friendly."
• "Service was excellent. Not a long wait for the food to arrive."
• "Absolutely scrumptious food and friendly service."
• "Great service and friendly staff who took the time to speak even though it was extremely busy."

Cons:

• "Young undertrained staff."
• "Between the slow service, lack of attention and poor food unlikely to return again."
• "We did wait around 15-20 minutes before a waitress came over to take our drink order."
• "Waited 20 mins for drinks, which were flat."
• "Very poor service, waiting ages to order drinks and getting them waiting to order food."
• "Service is absolute terrible. No organisation and slow."
• "Took 20 minutes to take our order for drinks after being seated."

Food Quality

Pros:

• "Had a lovely dinner and evening. Started with spicy chicken wings (and beer) and devoured the Bruce Lee Hamburger."
• "They got me a gluten free menu and it was delicious!"
• "Wow great vibe, service, quality of food and fit out!!!"
• "The food we did get was pretty good."
• "Food was amazing as always! Top notch."
• "Absolutely scrumptious food and friendly service."
• "Food was fantastic, I had cajun chicken fajitas, very filling."

Cons:

• "The restaurant had a stinky smell all over the place and dirty and sticky interior."
• "The worst thing was the prices, small portions now and the £10.25 brownie was awful."
• "Food are not nice! Me and my friend ordered a rump steak and it was terrible."
• "The food wasn't up to the standard of previous visits and it was a tad disappointing all around."
• "And the food was just as bad, way overpriced and the chicken was mushy."
• "The bbq ribs was boring with almost no accessories on the plate."
• "Food was horrible! I ordered a tex mex salad with chicken. The chicken was sooo dry."

Atmosphere

Pros:

• "Wow great vibe, service, quality of food and fit out!!!"
• "The restaurant is also huge and has a really cool vibe."
• "Great food and atmosphere."
• "Atmosphere was electric definitely recommend the best tgi Fridays I have been to 10/10."
• "Super tasty food, great atmosphere, this is one of my favourite places to eat in Manchester the steak is just divine."
• "The atmosphere within the restaurant is exactly what you would expect from a TGI Fridays, good music, great décor."
• "Nice atmosphere."

Cons:

• "Save yourself the hassle and go to Sale or Piccadilly instead."
• "Would never return."
• "The table we were sat at (the back of the restaurant) was very dark for reading the menu and no atmosphere."
• "Came in today as we visited the markets it's very dull inside the atmosphere, which wasn't at its best."
• "It was more like a youth club for the staff. It had no atmosphere."
• "It was too loud, very dim."
• "Waited 35 mins for our drinks, no atmosphere at all the place was dead."

Value

Pros:

• "Really affordable."
• "The pricing was also good, managed to pay for 4 people (including 2 starters and drinks) under £100."
• "Food is very nice lost one star as the chicken burger was a tad dry, very big portions though, so its definitely good for the money."

Cons:

• "£69 for two meals and we get better value and bigger portion sizes at Wetherspoons for half the price."
• "The worst thing was the prices, small portions now and the £10.25 brownie was awful."
• "Hubby ordered new York strip, asked for medium rare it came well done...£26 later!"
• "Food was satisfactory but overpriced."
• "Two mains and two drinks 72 quid!! Daylight robbery"
• "£16 for 'one' cocktail would be reserved for a classy high priced establishment not some average premix in a normal glass."
• "Very expensive for the quantity that you receive."

Cleanliness

Pros:

• "The restaurant was very clean and customer service was fantastic."
• "Very clean venue."
• "Opened on time, was clean."

Cons:

• "The restaurant had a stinky smell all over the place and dirty and sticky interior."
• "When walking towards the table we noticed the floor was sticky, like when a coca cola or fanta gets spilled and not wiped afterwards."
• "The whole place looked like it needed a good clean tho. Stairs up to the toilets were actually filthy."
• "Every single cubicle was dirty and disgusting, left by other customers."
• "The floors and toilets were pretty grubby too."
• "After waiting 10 minutes to be served at an empty bar (just 2 girls already served) & then be told 'I don't know where she is' when I asked if anyone was serving at the bar."
• "I've never had a bad TGI's until now. My husband was sick all night after his undercooked burger."