"The customer service you’ll receive is the best around - would recommend this garage to anyone who’s looking for a car!"
"You will not get better customer service than Fred Henderson, miles ahead of the big car franchises."
"The service I received was impeccable. Colin was honest, helpful and not in any way pushing for the sale."
"Great service from Alan Reed we bought a car for our son last year and Alan was the salesman so we knew he would not disappoint this time everything went smoothly as we expected."
"Excellent friendly, professional and attentive service from Alan and his team."
"Again the service from all of the staff at Fred Henderson has been outstanding and friendly."
"Customer services are excellent really good at advice and very helpful dealing with the warranty issues."
Cons:
"Wouldn't listen, had the attitude that they're right and the customer is wrong."
"Stay away from this garage. They couldn't figure out the fault of my car but still charged 54 pounds for diagnosis."
"If I could give this place less than one I would. Couldn’t even get in the place to park, no parking outside."
"Disgraceful service. Quoted one cost for dent repair and then tried to increase it by 50%."
"Sadly nothing for us here today or the future."
Quality of Cars
Pros:
"Car comes fully serviced and MOTd, and it's cleaned up and looking great."
"Car presented in excellent condition."
"The car is amazing - exactly as he described, and the photographs showed."
"The car was impeccably presented and essentials such as servicing and MOT had all been done."
"The car we chose was expertly valeted when we picked it up and every thing was fully explained on how to operate it."
"The car was fantastic, spotlessly cleaned and ready for me when I arrived to collect."
"The car is exactly as was described by our salesman Alan Reed."
Cons:
"Unfortunately due to the ultra low mileage on the vehicle, it developed a fault."
"One small minor niggle which is why 4 star is that the aircon doesn’t blow cold, and hoping just needs re-gassing."
"Had went in to look at a Ford Fiesta, the car advertised turned out not to have the features that were on the advert for it."
Sales Experience
Pros:
"Alan Reed was absolutely amazing."
"Alan Reed has been a pleasure to do business with, a very pleasant and experienced non pushy salesman who has customer service as a top priority."
"Alan Reed was fantastic to deal with, couldn't have gone smoother!"
"Alan Reed... made the whole buying process as smooth and painless as possible and patiently answered all our questions."
"Alan the Sales Exec, was an absolute dream to negotiate and work with."
"Alan Reed for finding a car for my daughter. He was absolutely fantastic. Very friendly, not pushy like some sales people can be, was very efficient and found us the perfect car."
"Alan Reed whose friendly and professional service was unparalleled in all my years buying cars."