Medivet Littleover Reviews Summary

Veterinarian Professionalism

Pros:

• "Without a doubt the best Pet Doctor I have ever experienced: Dr Abdul is thorough, caring, straight to the point, and totally focused on acting in your pet’s best interests."
• "Abdul is a very knowledgeable vet and I wouldn’t take my dog anywhere else. 5 star service!!!!"
• "He is an excellent vet and a skilled surgeon, he is always reasonable with the price."
• "Abdul is informative and shows his knowledge in his feedback and advice he gives you."
• "Abdul is a very experienced and knowledgeable vet, who cares about each and every one of the animals in his care."
• "Doctor is very honest, does not waste time on pep talk and gets to the point quickly."
• "Abdul is very quick with his examinations. This is a good thing as it causes minimal distress to the animal."

Cons:

• "He was extremely rude to my partner when he asked him how we should administer the antibiotics prescribed."
• "However sadly after 11 years of only ever taking our 4 beloved pets to him our experience with the vet and the whole practise over the past 4 years has been rapidly declining."
• "The staff is so so rude. They are treating the people in very ill-manner."
• "Shocking experience. My rabbit was already frightened and manhandled by Abdul."
• "Vet was a horrible man very rude even dragged my dog across the floor knowing he was scared."
• "He insults our beloved animals, judges them, viciously comments on the unique personalities our animals have."
• "Abdul has no people skills, did not try to comfort my dog or even speak to him he just wants pets in and out to make maximum profit."

Customer Service

Pros:

• "Had lots of pet's and several Vet's this is the best by far, attentive staff nothing is too much."
• "Can't thank blagreaves vets for today, such lovely people, and confirmed our dogs had kennel cough after being told by easy pet care that one of our dogs was fine, thank you so much for all of your help and care."
• "The nurses and receptionists are all lovely, kind and polite."
• "Thankyou to the lady who was on the desk. The lady who always answers the phone and has a huge heart."
• "Great veterinarian, have had them for many occasions be it for when we has two cats in the past, the two newer ones we have now, as well as our Gran's cat, as well as animals we've tried to rescue by sending them their way, nice staff, nice vets and very caring people."
• "Reception staff - always busy but friendly and helpful!"
• "It is easy and quick to book an appointment over the phone, rarely on hold for more than a few rings."

Cons:

• "Don't get me wrong, I wasn't expecting a hug or even a hand on the back (especially in these times) but there was no empathy or care from him whatsoever, he just vanished."
• "Within seconds, a girl came over to ask how we wanted to pay? Surely it would've been more caring and thoughtful to sort payment etc beforehand."
• "Reception staff looked extremely unhappy only interaction was about stating we arrived. No 'hello'."
• "No introduction of the vet or nurse when we went into the treatment room."
• "Covid restrictions were lifted ages ago, this is disgusting. Covid or not there is no compassion for the pet or the owner."
• "The vet seems to have zero empathy and seems like he is just trying to get you in and out as fast as possible."
• "Very disappointed in the customer care today. We have been using this surgery for a number of years however, I took my dog in to be spayed and was treated as if I have leprosy."

Facility and Operations

Pros:

• "They will always fit your animal in at short notice if you have a problem."
• "No treatment is carried out or recommended unless in the interests of the animal and completely necessary."
• "He done double eye surgery very efficiently."
• "They assisted greatly when my girl needed a c section. And was very respectful when it came to putting my other girl to sleep."
• "Our youngest had operation on his paw. This went well and despite being in awkward place, ripping his stitches all healed well."
• "He sees animals at short very short notice, this is a good thing if your pet needs urgent care."
• "Abdul (super vet!) Did an amazing job saving my rabbits life when she suddenly became very ill."

Cons:

• "Weather was extremely hot so felt awful for the dogs in the car."
• "Had to wait 50 minutes to wait to be seen despite having an appointment."
• "Roughly 5-10mins later the side gate was opened and we were called round the back. This was clearly never used other than for a dumping ground and extremely dangerous."
• "Said online they are open 24h. Came there with my sick puppy at 7:45pm on a monday night. Told me to wait outside as they were closed."
• "It's quite small and usually busy."
• "Asked to book appointment and the receptionist said they were very busy and said as I hadn't taken my dog for a while they might not see me."
• "We were eventually seen 35 minutes after the appointment time, and with the weather not being the warmest it wasn't ideal being stood outside for that amount of time."