Address: Dovedale House, London Rd, Derby DE24 8UP, United Kingdom
Phone: +441332611896
Rating: 4.6
based on 134 reviews.
Staff and Service
Pros:
"All of the staff at Easipetcare are friendly and caring."
"Can't praise vet Lucian enough! Explained everything throughly and felt my dog was truly looked after."
"Always very friendly no matter how busy they are. Your time is your time."
"The vet was lovely and his health check and vaccinations were done and dusted in no time!"
"Amazing from reception and to both different vets with my cats, the knowledge of kitten feeding etc and compassion these people have."
"Excellent service provided by Easipetcare Derby, as is usual for this practice."
"They all do an amazing and professional job."
Cons:
"I went there to pick the treatment up for my dogs and receptionist did not care I was there, I have been ignored."
"All about the money, they put my pet at risk."
"The vet had no idea what he was doing."
"They have had a period where you were always seeing temp vets which some weren't great."
"If I listened to easy pet care my poor dog would of been suffering and o had to be put to sleep."
"One of the worst places I have been. I regret that I exposed my pet to such a lot of stress."
"I have never met a vet so rude and arrogant. Avoid at all costs."
Cost and Value
Pros:
"We received a first class quality service with no hidden surprise extra costs."
"It was so easy to register her, and we have also joined the 365 plan."
"I couldn't get over how cheap it was either."
"They beat all the other vet surgeries in my area with price."
"One thing I have noticed with easipetcare are the prescription charges are also less than a lot of other vet practices."
"Treatments are also very competitively priced and affordable."
"Their prices are very reasonable too."
Cons:
"Shocking how much prices have gone up."
"VERY expensive quote to put my small 8kg elderly dog to sleep/ cremate, had to go elsewhere : (."
"The prices for cat vaccinations have also almost doubled from £20 to £39 in just a few years!"
"All about the money that I wouldn’t mind paying if they actually cared for my pet properly."
"Should be no star so sorry... the surgeon Locum didn't lesson to what I was telling him but gave us medicine to the value of 90 pounds."
"It is spacious and very clean vet, separate for cats and dogs which is really good for pet owners when attend this vet. Only thing let me down as I found out the medicine they charged for my pet is actually £12 online delivered, which they charged me £44 on top of consultation fee."
"Terrible service from a vet that clearly didn't like cats! £35 to make his condition worse!"
Appointment and Accessibility
Pros:
"The girls in reception are always a pleasure to talk to and their love of animals shines through!"
"Seen really quickly, vet was familiar with Josie who needed medical attention and explained clearly what she was doing, why, offered me options and explained what would happen next."
"Great prices staff are friendly but book an appointment as walk in wait times especially Saturdays can be silly with only one vet on."
"Managed to get an appointment pretty much straight away, good covid regulations in place."
"A walk-in appointment on a Sunday afternoon, no fuss."
"The waiting room is big and convenient. There is a car park at the side and back of the building."
"Staff care about the welfare of our animals; they are open 7 days a week with a very convenient walk in system in the afternoons."
Cons:
"Had an appointment for 5.15pm, we travelled from the other side of Nottingham in rush hour, only to be told on arrival that there was no one there to do the injections."
"Very poor service, took my dog in to get looked at, no one was in the place, and they leave you sat there for over half a hour."
"Great offers but if they can't actually fit you in you are wasting your time and money."
"You can never make an appointment when your pet is poorly."
"However trying to book kittens in with two weeks notice and they have no spaces left at all!"
"Even though they can't fit us in they won't honour the sub 20 week discount."
"Because we hadn't registered her they were not interested in seeing her, they (a vet, not a receptionist) didn't even look at her."
Professionalism and Care
Pros:
"Having been customers in the past, we were already aware of the extremely high standard of care."
"Very caring people."
"Extremely helpful and caring Vet."
"When we saw the vet she gave Rosie our puppy a full check over, and was really caring, putting Rosie at ease before completing checks and treatment."
"The consultation with the male vet was outstanding, he was very thorough & explained everything he need to do he was very professional."
"Lucian is very knowledgeable and helpful and I feel my dog has had the best consultation."
"The Vet quickly recognised the cause of the problem and applied the right treatment."
Cons:
"Didn't notice my cat had a blockage and didn't want to keep her in even though she had not eaten or drunk water for 3 days."
"The vet did see him over 2 weeks ago after struggling to get an appointment with them."
"The vet had no idea what he was doing."
"neglected my pregnant pedigree dog, given incorrect drugs at wrong time."
"neglected and left with no c section until emergency. 3 puppies missing and 1 died."
"Fobbed off with sunstroke as a diagnosis and told to get our dog groomed!"
"They gave him antibiotics but don't know what for he was struggling to breathe after a week's time."