Saint Leonard Veterinary Centre Reviews Summary

Customer Service

Pros:

• "The staff always go above and beyond and are so caring towards animals."
• "Saint Leonard was very professional and caring explaining everything to me and helping with claiming off my Insurance."
• "Karl has explained everything to me with patience and understanding."
• "Every member of staff is fantastic, and the ladies working at reception and on the phones have been nothing but wonderful, kind and helpful."
• "All members of the team are knowledgeable and friendly."
• "Staff make you feel welcome as soon as you walk through the door, enquiries are answered relatively quickly and knowledgable staff."
• "The vet was extremely knowledgable."

Cons:

• "There's a new receptionist that was quite rude which has now put me off."
• "The doctor was really nice, however the receptionist at the desk name Kath was absolutely horrible and completely ignored us when we were queuing and served the gentleman behind us."
• "Why only 4 stars sometimes one lady who is a vet nurse I think (in red) can be rude and ignores you don't seem to smile."
• "Worst vets ever!! Gone completely down hill since changed to Medivet. Avoid like the plague. Rude incompetent staff I wouldn't trust with a pencil never mind an animal."

Cost and Value

Pros:

• "Price was comparatively very good and of everywhere we looked they offered the cheapest price for the surgery our dog needed."
• "They were also very reasonably priced which always helps :)"
• "They don't charge the earth for treatment, unfortunately something you have to consider these days."
• "The prices where really good, they offered a treatment plan that made sense and was cost effective."
• "The parking is convenient and prices very reasonable."
• "It's great value providing regular, thorough checks and gives us piece of mind."
• "Also offer great and well priced services like the gold plan to cover the costs of vaccinations and checkups."

Cons:

• "The prices are extremely high so I will be moving."
• "Pricey I think I paid around £300 to work and flea two dogs but could of been cheaper on their plan."
• "One thing I have to point out is their prices are a bit on the higher side. Spaying a cat is £80 when I had my other cat spayed for 40 at another Veterinary."

Quality of Care

Pros:

• "The vets are amazing and the care is second to none."
• "The care and love shown was amazing when the time came to say goodbye as he could be bit of a naughty boy x."
• "Postoperative care at the highest level."
• "The operation on my rottweilers leg was very successful she torn her CL so was pretty much laime all the time, once she had the operation the following week I could see massive improvement."
• "The care Winston was shown and the support given to us could not be faulted!"
• "We have been taking our fur kids to this practice for over 30 years but in the last 3 years I have seen a marked improvement in the treatment and care they have received."
• "The whole team showed so much care for my dog Archie’s well-being but also for his comfort whilst staying at the vets."