Address: 1238 London Rd, Alvaston, Derby DE24 8QP, United Kingdom
Phone: +441332756060
Rating: 4.8
based on 128 reviews.
Staff and Service
Pros:
"All the staff are so friendly and helpful, appointments always on time unless there’s an emergency."
"Excellent service, I unfortunately lost two of my cats within the same week and Whitecross couldn't have been more helpful or supportive during what was an extremely difficult time."
"They discuss and listen to options of care and it is obvious they care."
"The staff are incredibly kind."
"Amazing staff, so caring and thoughtful."
"Everyone I have met at Whitecross Vets fills me with confidence that they are there to help with anything regarding your pet."
"The staff explained all my options so I understood clearly step by step what was happening."
Cons:
"Every time I went in to see vet, they just want to take teeth out. Nothing else!!"
"No regard for the animal in pain no other advice given."
"I was told the wrong price then what it should of been (on today's visit) Nobody had discussed the price with me over the phone!!"
"Sometimes have to wait well past appointment times, but suppose that depends how busy they are."
"I rang yesterday with a dog in pain and was told the next available appointment was 2 weeks away."
"Poor customer care .. haven't a clue what they're doing.. poor attitude.. great at making excuses."
"Surprise that Nurse doesn't seems to interested that its urgent matter."
Value and Cost
Pros:
"The costs are what you would expect and they do not rip you off as I have experienced at other surgeries."
"Good value, and even better value is their 'Wellness Plan'. Highly recommend."
"If you have dogs, cats or rabbits definitely use the wellness plan."
"The cost of the monthly plan is very good, Chunky is having a wellness day next week heehee love it (all included in the monthly plan)."
"We are on the complete wellness program and it takes a load off your mind knowing that your pet's flea and worming is covered, checkups are all covered and you even get discounts for stuff in their shop."
"The wellness plan works out financially well at this practice and they go the extra mile to ensure animals receive that little bit of extra love and comfort when they need it."
"Not only are their prices low but their exceptional care, dedication and expertise make it even more value for money."
Cons:
"Disappointed to find out that my dogs annual vaccination has doubled in price... But only found out after the vaccination was administered."
"Absolutely disgusted! Tried making me pay 50 quid to look at my daughter's hamster which would of took 2 minutes."
"money makin racket, asking you to return time after time with ur pet just to get more cash out of you."
"Seem to know their stuff, can't say it's on the cheaper side for vet prices slightly above average I would say."
"at first this vets was great then all the staff changed and all they are interested in are pups if your dog is adult they lose interest."
"I have had to knock a star off this review however, because at today's visit my rabbits were given the wrong vaccination which upset and worried me."
"I cannot believe the lack of care they had with my dog considering we had set up a pet plan with them and were hoping that they could be our local vet."
Facility and Comfort
Pros:
"Practice very clean, airy, makes the animals feel more at ease."
"They always make a big fuss of her and she is happy to visit."
"It’s clean and tidy. Lots of space in reception to keep pets separate."
"Also brilliant having a separate waiting area and consultation room for cats, makes it a bit less of a stressful experience for both cat and owner."
"The waiting room was clean reception staff very helpful and friendly."
"Kept our cat nice and chilled out - can't believe there is a cat-friendly section."
"Very clean in all areas. Plenty of space in waiting area."
Cons:
"on the last four occasions it's been a 20mins wait for my appointment as with a lot of pets mine get very stressy so the wait only adds to that."
"But had to wait nearly 50 mins past appointment time which did not help her."
"while i do use this vets i felt they let themselves down when a swan was stranded on raynesway and they didn't want to help whatsoever."
"again another screw up in communication... seems like all I do is chase them for info / tablets..."
"We didn't get a phone call that we were promised to say what time we should be collecting our beloved pet."
"Today just felt like everything that could of gone wrong did!!"
"I employ use dont use this vets, my little baby coco was ill i seen four different vets at the alvaston praction, cancer was never mentioned."