Arnold Clark Stourbridge Fiat/Motorstore/Abarth Reviews Summary

Customer Service

Pros:

• "Absolutely superb from start to finish and Colin is a credit to the company!"
• "WOW! What can I say. Perfect experience, the attention to Customer Service is exceptional."
• "We always have excellent service from this dealer, we dealt with Paul and Colin and nothing seems to be too much trouble."
• "Excellent Customer Service and aftercare is given by Paul and his Team."
• "Absolutely fantastic company. I would highly recommend them."
• "Friendly professional staff make the whole buying process easy and worry free."
• "The staff at Stourbridge are extremely helpful and understanding."

Cons:

• "Most chaotic place to visit! Cars for sale taking every parking space and gap filling lines making it an obstacle course just to enter the building."
• "Turned up to potentially make a purchase but was told we can't look at any cars because of restrictions."
• "Left in disgust. I imagine it would have been a lot different if I had 20k to spend on a new car."
• "Totally unacceptable."
• "utterly useless! After two days of trying to get through to the parts department (they even took my contact details and couldn't be bothered to call me back) I gave up."
• "Didn't really feel informed (or impressed) at any stage of the process."
• "The WORST customer service I can remember."

Staff and Sales Representatives

Pros:

• "Would highly recommend Dave and this garage."
• "Colin was fantastic from the moment we got there until we left."
• "I dealt with salesman Colin. Very helpful, quick to respond. Whole process was smooth and hassle free."
• "So pleased from Paul and Sharon at the Stourbridge Branch we saw our car at another branch came the same day Paul and Sharon made the sales transactions very smooth very professional friendly 100 per cent fantastic service all round."
• "The girls on the desk are always pleasant to talk to and the sales reps are never pushy."
• "Our sales advisor was Aaron. He was polite and more than helpful."
• "Mike Attwood, Sales Exec, is very Customer Focused and looked after us on this latest purchase, making sure everything ran smoothly."

Cons:

• "Advertising cars on their website that wasn't available."
• "Having had pretty good service previously I was very disappointed with today's effort. Despite knowing I needed the passenger side wing mirror replacing the part had not been ordered."
• "Customer service was adequate at first, however I noticed by the body language of the salesmen that they were just intent on making a profit."
• "Do not trust this organisation...! Sold me a vehicle but unfortunately the Salesman lied about the car having full service history."
• "Shockingly poor. Tried to buy a car, first of all they could not find it, then they got the wrong one for us."
• "They really tried hard to get me to buy a car, even when I said I didn't like said car or it was out of my budget."
• "Terrible service, went to the showroom with work clothes on interested in an 18k car and I wasn't taken serious."

Facilities and Convenience

Pros:

• "We were very happy when we realised there were baby changing facilities available."
• "You can walk around the showroom without being bombarded and pressured into buying a car."
• "They had coffee, tea and water for customers and a very clean and comfy waiting area."
• "Showroom is large and airy, cars are clean which is a huge plus!"

Cons:

• "Only thing is with it being such a smaller dealer than all the other Arnold Clarks I've been to, the car park is very small and I just about managed to find a space round the back."
• "Had my car serviced here, and the lady on the parts department was rood and dismissive."
• "Took my car in for it's first MOT. Was told it had failed due to the airbag light being on faintly, which would cost £495 to replace the whole light unit."
• "This resulted in a very tired and frustrated toddler! They didn't even apologise and walked off when I complained!"
• "Purchased a car via 'click & collect'... only 1 of 3 paint defects were described."
• "Took my Daughters 500 in as the key was not working. Charged me £70 to tell me the key was faulty and wanted £400 for a replacement."
• "The car was delivered to the collection branch without any warning it had gone through prep or been despatched."