Address: Prime Point Business Park, 12 Spitfire Cl, Mustang Dr, Stafford ST16 1GX, United Kingdom
Phone: +441785904820
Rating: 4.2
based on 538 reviews.
Customer Service
Pros:
"Sammy was very friendly and helpful."
"Dan garner from the Stafford branch Excellent service would definitely recommend to anyone."
"Wayne was very helpful and knowledgeable."
"Great team, Sammy has been brilliant, no stress or pushing to buy, worked a deal I am happy with."
"The service from Aaron Sidhu has been exceptional throughout my entire experience."
"Words can't really express how l am feeling with the great service l received from Aaron Sidhu."
"Went on Saturday to view cars with my husband. We was greeted by salesman Callum Breeze. Big thank you to callum who was fantastic."
Cons:
"Would not buy from this dealership again."
"Awful service. Cars are not PDI before collect, warning lights on dash and door card loose on door was unable to take car home on collect day."
"Unprofessional staff (i.e. I'm waiting for attention at the servicing desk, 2 other staff sat there doing 'paperwork' and blatantly ignoring waiting customers)."
"Poor service and lack of communication."
"Promised the world but nothing happened and when asked for updates constantly been told the manager will ring you back never happened."
"Please don't buy from this company. They are the best sales people you will ever come across but when things go wrong? They couldn't be any worse."
"They seemed to drag their feet a bit."
Vehicle Condition
Pros:
"Had a great experience buying my first proper car."
"Arnold Clark ordered a new sd card and paid for the programming of a new sd card at a Seat dealer."
"The car we picked needed some work done to the paintwork before we collected and was done to a good standard."
"I met Stuart Green who assessed the car and made the final offer. The paperwork was completed very quickly and I left as a very happy customer."
"We brought our dream car from Arnold Clark last week, massive thank you to Aaron Sidhu who was amazing from start to finish."
"Just came back from selling my car to Arnold Clark what a great experience Stuart Green was very professional and it was a pleasure to deal with him from start to finish."
"Absolutely fantastic service from Aaron Sidhu."
Cons:
"The sd card was missing from the car."
"They sold me a car with a damaged engine."
"Bought a Vehicle, which was delivered quickly and efficiently however a few days after owning the vehicle, several severe and safety related faults occurred."
"Unfortunately the car we were test driving not so, described as ready to go we had only gone a few yards down the road and noticed a knocking at the rear."
"Now I awaiting a refund which I'm told should be within the week but no one has replied to any messages or calls to confirm that the refund has been released."
"Cowboys, sold me one of your old rental cars that had been in a major crash, fixed it up yourself and sold it to me without reporting it as a cat D."
"Stay away from Arnold Clark so many cars cheap parts overpriced sales people friendly enough but when things are not right no one wants to know."
After Sales Support
Pros:
"Fantastic service! Aaron helped me every step of the way and made the process super easy."
"Aaron Sidhu went above and beyond from the moment I walked in to help me find the right car."
"I rang in today and spoke to a lady called Lucy Freeman over the phone, and she was absolutely amazing I couldn’t fault her at all."
"The staff could not have been more helpful and lovely, I saw Steve on Saturday and had spoken to another gentleman during the week, they both went above and beyond any expectation I had."
"Further to this, the aftercare was superb, he called me to make sure everything was ok and I did have an issue with some service paperwork however he promptly got this for me and sent this straight back the next day."
"Aaron Sidhu provides honest opinions, listens and he genuinely cares about his customers even after the car is yours!"
"Absolutely amazing service from Aaron Sidhu, he helped me find exactly what I was looking for and all within my budget too!!"
Cons:
"I’ve bought a car 7 week ago and loads of problems with it since getting it home it’s been in to Arnold Clark to sort out the problems but they didn’t when I’ve been ringing to get it sorted they just fobbed me off."
"Reserved a car last Sunday and put a deposit down to find out 30 minutes before going to check the car it's been sold."
"An issue which could have been avoided if they; a) Had an effective vehicle checking procedure BEFORE handover."
"Shame on Arnold Clark represented by General Manager cristina bulzesc for selling broken car, lies about car been fixed when the same problem appeared in first ride twice, lack of communication and extended whole rejection car process to over 2 months."
"It seems once you have bought the car the service side let's you down massively I have lost around £500.00 of work as a self employed driving instructor."
"Honestly save your time and stress levels and buy elsewhere, they are the cheapest around for a reason and its not for the aftercare service they offer."
"absolute shocking service! i’ve got a van with extended warranty, tried taking it to ford stafford and they won’t look at it because arnold clarke haven’t cleared their bill with ford."
Sales Experience
Pros:
"Wow what an experience, from start to finish, the service Aaron Sidhu gave us was excellent, highly recommend if you need a car go and see Aaron Sidhu."
"Outstanding service from the minute we walked in the door and was greeted by Aaron."
"Came in on Saturday for a Browse, left on Monday with a new car."
"Just bought my new car from Arnold Clark Stafford, Aaron made the process very easy for me, he was very attentive and ensured that everything regarding the car was perfect."
"Excellent service provided by the Stafford branch."
"Don’t listen to any bad reviews on this place. They have a fantastic range of cars and fabulous customer service."
"Just want to start by saying Aaron Sidhu the sales manager was outstanding from start to finish."
Cons:
"Reserved a car last Sunday and put a deposit down to find out 30 minutes before going to check the car it's been sold."
"Poor service and lack of communication."
"I would advise that people go elsewhere if you’re looking for a second hand car unless you want be given false promises."
"A very poor service I would not recommend this branch."
"Dissapointed with this Arnold Clarke. On first impressions, it was very good. However, as time went on, the real sales people came out."
"Unfortunately the sales person who was dealing with us was very pushy, Misleading information and didn't tell the truth about the price of the car if brought with cash."
"My experience of the customer service has been beyond poor. Maybe this review will provoke them into calling and actually dealing with me."