Autodeals Reviews Summary

Category: Car dealer

Address: Stratford Rd, Stroud, GL5 4AN, United Kingdom

Phone: +441453755757

Rating: 4.7
based on 147 reviews.

Customer Service

Pros:

  • "Very helpful and friendly family run business."
  • "Michael and his team are first class."
  • "The staff were extremely friendly and knowledgeable."
  • "Great customer service from start to finish."
  • "I would thoroughly recommend Autodeals of Stroud."
  • "Really friendly and honest guys."
  • "Very friendly people could not do enough for you. Very laid back with no pushy sales talk allowing you to make up your own mind."

Cons:

  • "Good salesman, exceptionally poor customer services."
  • "You'll have bad after care!!!!"
  • "Beware of these scam artists!"
  • "Mike turns into a rude obnoxious man who has no customer service skills at all!"
  • "Please avoid."
  • "Don't believe what you are told."
  • "I would rate it minus 1 star if I could, highly unprofessional and dishonest."

Car Quality

Pros:

  • "We bought a low mileage Kia Picanto in great condition and we are very happy with it."
  • "Apart from an excellent car, which looks and feels brand new..."
  • "The car came to us with a full years MOT. They even changed the filters and changed the oil free of charge."
  • "The car we were interested in was almost like new and was nicely presented."
  • "Car was immaculately clean inside and out when I collected it and I've not had any sign of any faults."
  • "The Kia estate that we bought is very tidy and well presented, and some searching online suggested that it was a very fair price."
  • "Just bought a suzuki swift sport from Autodeals of Stroud.The car is absolutely amazing."

Cons:

  • "The car had a fault that only manifested itself when the car was warmed up properly."
  • "It had an intermittent fault which I discovered driving home..."
  • "The Honda CRV I bought had a failing alternator."
  • "Looking around other cars many of them were unsaleable."
  • "Bought Hyundai i40 from them(Mike), the car turn out to be faulty and not as described in the advert, after a long debate, several visits to mechanics and having it diagnosed for faults still refusing to accept the car back for full refund! only offering partial repairs."
  • "Service is charming and all good whilst purchasing one of their cars until you realise that the cars actually faulty it turns into a very different story."
  • "Complete waste of time I had to with to get my money back from him what take 5day Definitely avoid the place."

Sales Experience

Pros:

  • "I was left alone for my initial inspection of the car with no pressure or pushiness, which I appreciated."
  • "I cant rate them highly enough, and would be my first port of call for another vehicle when and if needed...give them a try, you wont be disappointed."
  • "I felt free to take my time, consider and make the decision on my own."
  • "Purchasing a car from Autodeals was a surprisingly stress-free experience."
  • "I drove the car away knowing I had made a good decision."
  • "The two guys there were very helpful but not pushy."
  • "The test drive was over 20 miles with town and countryside driving so I got a good feel for the vehicle."

Cons:

  • "There was a bit of an upsell attempt on the warranty, but hey, it's the guy's job, can't fault him for that."
  • "Rather than negotiate with me he just said no and to my surprise hung up."
  • "Sound smoothly convincing but pushy in a subtle yet forceful way."
  • "The really irritating thing was that is discussed my budget when I arranged the viewing!"
  • "Internal showroom was a smoke room....mess everywhere. Dirty chairs, just gross!"
  • "We found his behaviour extremely rude so we walked out."
  • "Came to view a car and was keen to buy so I put in an offer (about 93%) of asking price as it had been on the forecourt for almost 2 months and had a couple of minor issues."

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