Halesowen Motor House Suzuki & Vauxhall Reviews Summary

Customer Service

Pros:

• "I'm so impressed with the service I received and would put his name forward to all my friends and family."
• "Professional, polite a real pleasure doing business with this dealership."
• "First class service and sales from Andy wilkes from the start of me buying my new car from this garage was amazing."
• "The award for Outstanding Customer Service and Patience goes to Richard Byrne, Helen Madani and the team at Halesowen Motor House."
• "Stewart, Pete and Chris made completing the paperwork and collecting my new car quick and easy."
• "The customer service is excellent here. Kelvin dealt with my car purchase - everything explained clearly, questions answered honestly - no high pressure sales."
• "Fantastic care from Richard, Ian, Andy and the team."

Cons:

• "Really disappointed and definitely wont be using Halesowen Motor House for anything else."
• "The person who I arranged the test drive with was very unprofessional and rude."
• "Awfull service never buy parts from hear again."
• "Very poor service they don't keep the customer informed slow with warranty work and always damage your car."
• "Customer service leaves an awful lot to be desired! Don't get back to you when they say they will."
• "A poor service at best, I was told a rear wheel bearing on a corsa was a major and expense job needing my car overnight."
• "Rubbish customer service. In fact no star."

Sales Experience

Pros:

• "I’d like to add to all the other positive comments - the customer service is excellent here."
• "Richard quickly made me feel at home and was very easy to talk to."
• "The salesman was Kelvin who we have had previously and he was friendly and knowledgeable about the car as always."
• "Thank you Richard Byrne for making the purchase of my fabulous new car so easy."
• "One happy customer thanks to Richard."
• "First time I have bought a vehicle from Halesowen Motor House and definitely recommend them to friends and family."
• "Great experience. Richard (used cars) went out of his way to help find me the right vehicle."

Cons:

• "Never going back service isn't good and buy a car drive off now insurance they tell u its ur fault."
• "It's doubtful we'd buy our next vehicle from Halesowen Motor House."
• "Brought a car same day it was moted at this place and the car is now stuck in a garage as the brakes calipers were seized they're refusing to do anything about it."
• "High pressure sales then played guilt trip."
• "When a salesman appeared, he told us that many of the prices had been increased."
• "Glad I’ve not spent my money here. Very unprofessional."
• "Poor customer service!!! Called to arrange a test drive of the new insignia sport... Paul then did not want to allow the test drive."

Vehicle Quality

Pros:

• "I bought a Vauxhall Mokka and the car is great."
• "I collected my used Fiat Panda today and it has a fresh MOT and a service which gives me peace of mind."
• "Whenever I have had any little issues with the car he has always sorted it for me."
• "I'm extremely happy and proud to drive my car still."
• "Picked my new car up from halesowen motor house last month, they were covidfriendly and listened to what I wanted."
• "Just purchased an immaculate Astra Sports Tourer from here."
• "When I came to collect the car I bought, it was immaculately valeted - in fact, it felt like it was brand new."

Cons:

• "It's been the most unreliable, problematic car I've ever known."
• "Car I bought was not serviced before i collected it, after sales none existing good sales team but lacking that good experience afterwards."
• "Since then, it's been nothing but trouble, one issue after another."
• "The car had damages that subsequently cost just less than £2000 to repair."
• "Bought a mokka with a cracked tacho cover, I was told it would be fixed, part ordered, waited, no part was ordered."
• "But after 8 months and just 3,000 miles of usage a problem arose that took over a week and a hefty bill to rectify."
• "Disgusting underhand activity from this company and they should be ashamed of themselves."

Accessibility and Convenience

Pros:

• "I was down to 5% batteries when I rang. Don't worry said your team, come to us."
• "Very welcoming on arrival and checking in on me whilst I waited."
• "Joe went out of his way to make sure I was satisfied and happy with the outcome of repairs."
• "I will certainly be back in the future and recommend others to go too."
• "The service from start to finish by salesman Richard was second to none."
• "Every part of the sales process was explained clearly and thoroughly."
• "Every part of the process was well communicated and it was made very clear to me what I was signing up for."

Cons:

• "I visited the used car sales office and found their entrance is not wheelchair user friendly."
• "We didn't have time but you have had my driving school car all day which now means I have got to get the car back into the garage to sort out the discs and brakes changed."
• "It's doubtful we'd buy our next vehicle from Halesowen Motor House."
• "I got no reply, so I emailed to see what happened and the guy said they had tried to phone me twice, this is after I ticked the box for email and sms only."
• "Shocking service my car was booked in for a service and repair driver seat frame I made it clear I needed my car back but 330pm when I went to picked the car They said are just finishing off the service."
• "Disappointed with cars on display, most needed a wash."
• "Used them a couple of times. All quotes are given without VAT and not made clear."