Address: 73 N End, Croydon, CR0 1TJ, United Kingdom
Phone: +442086497280
Rating: 4.2
based on 128 reviews.
Customer Service
Pros:
"Had a great experience, from when I entered to leaving, all the staff were friendly, welcoming and professional."
"I am very pleased with the service provided, with the friendliness of the team and their approach and I will definitely return in the future."
"The team there are helpful especially the manager Dee."
"I was served again by Kamil who is by far the friendliest and most helpful assistant ever."
"Spoke to Anthony over the last couple of days who has been very helpful."
"Excellent service. The shop staff were very helpful and the optician couldn't have been more professional."
"Amazing service! So lovely! So understanding! So Caring and is willing to go over and beyond for the customers."
Cons:
"They told me they forgotten to put the insurance on and I have to pay for it than and there."
"When I got there at the altered time nobody knew why I was there and kept me waiting for almost 2 hours."
"You get stuck in an automated system… saying: 'your call is important to us' what a lie.. if my call was so important then maybe you should just answer your phone!!!"
"I experienced appalling customer service from this store."
"Marked down due to the OAP (security guard) watching me like a hawk upon entering and leaving the business premises."
"However, after my last eye test, my glasses were scratched by the store."
"I called the store and they said I’d need to bring them in. I did so and received the most disgusting service from Robert the Store Manager."
Professionalism and Expertise
Pros:
"I visited Croydon branch on 19/05/22 with my daughter and was seen by Adnan. I was so impressed with her professionalism and courteous manner."
"I was served by Angelika who was very kind and patient."
"The optometrist who examined my son’s eyes, Keerthiha, was very patient and engaging during her examination."
"I received excellent care from the optician who carried out my eye test and the sales assistant who helped select my glasses was also excellent."
"The employees in the eye clinic are very informative and professional."
"On visiting Vision Express the staff was very accommodating."
"The optician did really great effort to get true prescription."
Cons:
"However, what I wasn’t told was that I need to ‘check-in’ at the customer service desk, so that the staff/optician was aware I’d arrived."
"The optician wasn't professional at all. That is a very Bad customer service."
"Very dissapointing service. The optician was lovely though."
"To just really awful service where it is clear the staff are more interested in your money than providing a service."
"Optometrist was very thorough and really pleasant. However, the front of house staff were appalling."
"The opticians are great but everything else about this store is useless."
"Not listening to the needs of the customer they Prescribe eyeglasses won't fit to my needs."
Product Quality
Pros:
"I was so impressed today, I had some glasses I bought 3 years ago from a central London branch, and today was the day I sat on them."
"They even attended to me after the store close time of 5:30pm. Very Very impressed."
"Popped in here today to have a broken nose pad replaced on some glasses I bought about a year. The man I spoke to literally could not have been more helpful."
"I just wanted to say how impressed I am with the store. I dropped my Ray Ban Polarised glasses and sadly cracked one of the lenses."
"The glasses are great value for your money."
"I was impressed with the time and quality of care they put into the service they provided."
"I did get some nice glasses."
Cons:
"Great service on the day when they were trying to get my money. Since then though they've sent my glasses to the wrong shop."
"They completely messed up my Brother’s glasses also so now he goes to Boots."
"I've had three pairs done there after breaking my only pair at work over a year ago, one of the pairs was great, but the other two pairs the prescription has been too strong."
"Waiting so long for glasses which at the end arrived with wrong lenses."
"Got an eye appointment to check prescription & I would rate it as 5 stars, only that now I've paid for my glasses at a different shop only to find out they gave me the wrong prescription & my glasses are basically useless."
"Sold me ex-display damaged frames for full price, then took 2 weeks to replace."
"The arm broke clean off of my glasses and I went to get them fixed. The issue was not one they could fix because it wasn’t an issue with the screw."