Vision Express Opticians Reviews Summary

Customer Service

Pros:

• "Had a great experience, from when I entered to leaving, all the staff were friendly, welcoming and professional."
• "I am very pleased with the service provided, with the friendliness of the team and their approach and I will definitely return in the future."
• "The team there are helpful especially the manager Dee."
• "I was served again by Kamil who is by far the friendliest and most helpful assistant ever."
• "Spoke to Anthony over the last couple of days who has been very helpful."
• "Excellent service. The shop staff were very helpful and the optician couldn't have been more professional."
• "Amazing service! So lovely! So understanding! So Caring and is willing to go over and beyond for the customers."

Cons:

• "They told me they forgotten to put the insurance on and I have to pay for it than and there."
• "When I got there at the altered time nobody knew why I was there and kept me waiting for almost 2 hours."
• "You get stuck in an automated system… saying: 'your call is important to us' what a lie.. if my call was so important then maybe you should just answer your phone!!!"
• "I experienced appalling customer service from this store."
• "Marked down due to the OAP (security guard) watching me like a hawk upon entering and leaving the business premises."
• "However, after my last eye test, my glasses were scratched by the store."
• "I called the store and they said I’d need to bring them in. I did so and received the most disgusting service from Robert the Store Manager."

Professionalism and Expertise

Pros:

• "I visited Croydon branch on 19/05/22 with my daughter and was seen by Adnan. I was so impressed with her professionalism and courteous manner."
• "I was served by Angelika who was very kind and patient."
• "The optometrist who examined my son’s eyes, Keerthiha, was very patient and engaging during her examination."
• "I received excellent care from the optician who carried out my eye test and the sales assistant who helped select my glasses was also excellent."
• "The employees in the eye clinic are very informative and professional."
• "On visiting Vision Express the staff was very accommodating."
• "The optician did really great effort to get true prescription."

Cons:

• "However, what I wasn’t told was that I need to ‘check-in’ at the customer service desk, so that the staff/optician was aware I’d arrived."
• "The optician wasn't professional at all. That is a very Bad customer service."
• "Very dissapointing service. The optician was lovely though."
• "To just really awful service where it is clear the staff are more interested in your money than providing a service."
• "Optometrist was very thorough and really pleasant. However, the front of house staff were appalling."
• "The opticians are great but everything else about this store is useless."
• "Not listening to the needs of the customer they Prescribe eyeglasses won't fit to my needs."

Product Quality

Pros:

• "I was so impressed today, I had some glasses I bought 3 years ago from a central London branch, and today was the day I sat on them."
• "They even attended to me after the store close time of 5:30pm. Very Very impressed."
• "Popped in here today to have a broken nose pad replaced on some glasses I bought about a year. The man I spoke to literally could not have been more helpful."
• "I just wanted to say how impressed I am with the store. I dropped my Ray Ban Polarised glasses and sadly cracked one of the lenses."
• "The glasses are great value for your money."
• "I was impressed with the time and quality of care they put into the service they provided."
• "I did get some nice glasses."

Cons:

• "Great service on the day when they were trying to get my money. Since then though they've sent my glasses to the wrong shop."
• "They completely messed up my Brother’s glasses also so now he goes to Boots."
• "I've had three pairs done there after breaking my only pair at work over a year ago, one of the pairs was great, but the other two pairs the prescription has been too strong."
• "Waiting so long for glasses which at the end arrived with wrong lenses."
• "Got an eye appointment to check prescription & I would rate it as 5 stars, only that now I've paid for my glasses at a different shop only to find out they gave me the wrong prescription & my glasses are basically useless."
• "Sold me ex-display damaged frames for full price, then took 2 weeks to replace."
• "The arm broke clean off of my glasses and I went to get them fixed. The issue was not one they could fix because it wasn’t an issue with the screw."