Rawlings Opticians & Hearing Care Reviews Summary

Customer Service

Pros:

• "I like their patience and attention to detail; they always seem to have the time for every customer."
• "I had an emergency appointment there on Saturday... Excellent service again."
• "The staff were very professional and prompt."
• "As a long-standing customer of Rawlings Opticians I am, as always, impressed by the polite, friendly and efficient service."
• "The staff were friendly, helpful and responsive."
• "Excellent service. The staff take a lot of care to ensure that you are happy."
• "I was choosing prescription sunglasses, a lovely assistant named Reena helped me. Always a nice experience coming to Rawlings with such professional staff."
• "I have been a client of Rawlings for over 35 years... They are thorough, efficient, helpful and never rush an appointment."

Cons:

• "Dissappointed. As new customer I received excellent service from the dispensing optician but very dissappointing service from the Practice Manager."
• "Rip off merchants!! Quoted me £40 for a service everywhere else does for FREE."
• "This optitians have lost record of my appointment. As a result I had to be rebooked."
• "I walked out before my appointment (on top of my other gripes they were running late)."
• "I was sold a pair of glasses at the Croydon store... I could have purchased them elsewhere for over £100 cheaper."
• "I do not recommend the Croydon shop. I bought a pair of Polaroid sunglasses, after four months the frame broke and they did not want to change or refund money on it."

Professional Expertise

Pros:

• "I saw Francesca who carried out a thorough examination and tests."
• "The professional opticians make the eye examination itself a comfortable and comforting experience."
• "My wife and I have been to the Caterham branch for our annual eyesight tests. Again excellent and reliable service."
• "I visited at 10:00am on the 9th August for my biennial check-up. I was seen promptly by the charming and professional optometrist."
• "This is the best opticians that we have ever used. Reena and the team have spared no time and effort to make sure than our son has the best service possible."
• "Efficient, friendly and thorough service and I ended up with a pair of glasses through which I can see better than before."
• "The optometrists at Rawlings are up to date with the latest developments in myopia management."
• "The Optomotrist (and the staff) was very professional amd helpful. I have confidence in the company and staff and have thorough eye tests."

Cons:

• "I fully recommend Rawlings Opticians. The optometrists are knowledgable and thorough. The front staff are polite and friendly but not over the top."
• "I have been going to Rawlings for the last 68years, but for the last few years I have seen a different optician each time."
• "I walked out before my appointment (on top of my other gripes they were running late). At £55 for an eye test this places Rawlings in the higher end bracket."
• "I’ve been a loyal customer of Rawlings’ Croydon Branch for 20+ years, but I will never use them again."
• "Very pleasant, friendly and efficient staff and the optometrist was lovely my only gripe is I only went in for a basic pair of reading glasses and ended up paying £300."
• "I am now seeking an appointment with my Glaucoma consultant in Maidstone Hospital and/or will seek a new appointment with David."
• "I couldn't fault the team at all. Everyone is very professional. My now 8 year-old feels at ease on visits."