Address: Deer Walk, Milton Keynes, MK9 3AB, United Kingdom
Phone: +441908233898
Rating: 3.6
based on 125 reviews.
Afternoon Tea Experience
Pros:
"Beautiful afternoon tea, highly recommend, will definitely be going back!!"
"Highly recommend, just be open minded when it comes to wait times."
"The Afternoon Tea was great value for money, finger sandwiches, quiche, mixed scones and mini cakes / pastries with unlimited tea or and coffee."
"Had afternoon tea and it was lovely, staff were really friendly and helpful."
"Love this place, whether its for breakfast, lunch or afternoon tea every time we've been here the food has been very good indeed."
"Excellent service. First class food im a vegetarian and lovely sandwiches scones and cakes. The best afternoon tea ive had!!"
Cons:
"When we arrived we were informed that they were busy so there was a 30 minute wait for food and another 30 or so on top of that for afternoon tea."
"A very disappointing Saturday afternoon tea experience."
"After 55 minutes I decided to ask someone else how much longer I'd be waiting."
"The spread was quite delicious especially the scones but the salmon smelled extremely fishy and I only had a couple of bites."
"The person serving us was nice and polite. However on asking if we could have a cold drink instead of a hot drink as part of the package we were told no."
"Don't come here when it's even remotely busy. The food goes from nice to so-so."
"I had a voucher for afternoon tea, went in and was told they don't serve afternoon tea after 4pm."
"Extremely poor customer service, drove over an hour to have a birthday tea prepaid by a friend only to be told 'They don't count on bank holiday Monday'."
Customer Service
Pros:
"Great choices and customer service too."
"Very courteous staff, pleasant waiter and waitress. Sat us down and immediately started attending to our orders, no unnecessary waiting time."
"Our server Alynne was polite, friendly and attentive."
"Pleasant staff who do their best in a busy place to get the food out to you in a timely manner."
"Our waitress Megan was so attentive and pleasant right from the moment we walked in."
Cons:
"Lacking staff, manager walking around shirt out."
"Worst experience of customer service I have seen for a long time."
"Waited ages to be seated on a Saturday afternoon. All staff members are young chatting to each other."
"I will not go back. I waited way too long and it’s really too expensive for what it is."
"The staff repeatedly got our orders wrong as well as those of many other customers around me."
"Used to be our go to place for breakfast but sadly with declining food quality and poor ingredients, chefs that don’t take into account ordering notes and staff that make no effort to hide their boredom and misery."
"Went to Milton Keynes patisserie with my wife and 2 boys 6 and 2 Ordered coffees for us and their children’s chocolate. They brought the drinks over and the children’s chocolate was in paper cups with lids and a straw My 2 year old took a suck on the straw and began screaming The drink was at boiling point, even I couldn’t drink it He never drank any as he was both scared and in severe pain Had to go to hospital as his mouth was blistered badly We are now seeking legal advice for bringing a case to the store"
Food Quality
Pros:
"Incredible chocolate sponge with dark chocolate cream and chocolate ganache."
"Food was delightful, I had a club Sandwich and my sister had the English breakfast (quantity was excellent for the pricing), all well cooked and fresh."
"The coffee shake I had was absolutely amazing, we ended our brunch with dessert which we will be eating at home."
"Omelettes were freshly cooked and coffee was good. Afternoon teas being served all around us looked nice too."
"The Hunters Chicken we had as well as other dishes were delicious and served quickly at the perfect enjoyable temperature."
Cons:
"The cream was clumpy and the pastry soggy. Very disappointing."
"All of their food was overcooked, burnt and tasted like rubber!"
"But the decor and furniture still needs a bit of a refresh. The service was average, we advised one of the staff members that we wanted a vegetarian / pescatarian option as there are no halal options. The staff member said don't worry, I am a Muslim and you don't need to worry. When the sandwiches arrived, a few of them were bacon filled."
"My partner ate 80% of her meal thinking the bread tasted stale and then saw the MOULD on the bread."
"The fried eggs were good which you got 2 of, but then you got one weird tasting small sausage with rock hard ends, one really dry hard piece of bacon, the beans were too sweet and the toast was over done, hard and cold."
"The main issue was the service which was pretty slack and it wasn't just our table. Waiting 25 mins for a coffee isn't really acceptable. We shared a plate of macarons which were no better than those found in Lidl although the biscoff cake was nice."