Patisserie Valerie - Cheshire Oaks Reviews Summary

Service

Pros:

• "The staff were really nice and patient, the place was clean and it seemed very welcoming."
• "The staff were very attentive and so friendly, I honestly couldn't recommend it enough."
• "Staff were friendly and the shop is spotless."
• "Great service and resilience being shown by the young lady working on her own."
• "However, the staff were friendly and helpful."
• "On the plus side the staff were all lovely, and helpful."
• "The staff fantastic, any occasion cakes will be purchased from here in the future."

Cons:

• "The poor service started as soon as we entered the shop. We waited at the door for a few minutes before the staff standing at corner chit chatting with each other realised we were waiting."
• "Loud rude waiter shouting across restaurant/cafe."
• "Terribly rude, and lazy staff. Left us waiting at the door for at least 20mins because they wouldn’t clear the tables once people left."
• "Staff are so ignorant."
• "The staff are very rude, especially the one behind the counter she was so racist."
• "Really poor service, the girl on the cashier desk had no concept of service with a smile."
• "Absolutely disgusted in service myself and my elderly disabled mother received today."

Food Quality

Pros:

• "We had a lovely delicious cake delivered safely and well packed from here for our Nikkah."
• "Ordered strawberries and cream it arrived very quickly over flowing with cream."
• "Beautiful designed, cake was extremely delicious definitely will be ordering again in the future."
• "The cakes were out of this world."
• "The cake carrots are really nice."
• "The food was the best we have had anywhere. Warm scones-- a first! Warm quiche- a first, and very fresh sandwiches with interesting fillings."
• "The food is delicious, the coffee is better than any other in Cheshire Oaks, and you simply can't beat the loose tea."

Cons:

• "The banoffee éclairs were nothing like we remember them, barely any banana flavour, totally under filled with cream and no nuts on top."
• "However the sandwiches were terrible. The top bit of the bread was crusty as it was left in open air."
• "The chocolate choux bun that can only be best described as breeze block."
• "Extremely disappointed with the red velvet cake we ordered for our daughter's 9th birthday. It was very dry, had to bin the rest."
• "Very disappointed with food served on my last visit here - totally burnt toasted sandwich."
• "The food was really poor quality and tasted stale."
• "The strawberry gateaux tasted like it been stored several days in the fridge - not fresh."

Atmosphere & Cleanliness

Pros:

• "Delightful service (after what must have been a very busy saturday)."
• "My daughter and I had a wonderful afternoon tea here."
• "The selection of cakes, sandwiches, scones, little cakes and small quiche was delicious."
• "Lovely place will visit again."
• "The place was clean and the young woman who served us was pleasant."
• "Just love it. Well done to all the staff in patisserie Valerie Cheshire oaks you work so hard."
• "We were delighted with the place, staff and food."