Patisserie Valerie Reviews Summary

Staff and Service

Pros:

• "The staff were very friendly and easy to talk to, they constantly checked on us asking if everything was okay and if we wanted anymore drinks."
• "Excellent staff and an awesome manager! The food and cakes are amazing and the coffee is the best in Nottingham."
• "Lovely waiter, really friendly and happy to serve us and do anything for us."
• "Staff were very friendly and welcoming."
• "Enjoyed an afternoon tea here courtesy of a Red Letter day voucher my daughter received from workmates for her birthday. Was a bit dubious after reading some reviews but all the staff were lovely, polite and courteous."
• "Staff very attentive and the man who served us was very friendly. We will come back and thanks for a wonderful experience xx."
• "Really welcoming friendly staff, made sure our table was clean and were very attentive during our visit."

Cons:

• "They served me orange juice in a dirty glass with no straw."
• "The staff were not very helpful and once we were seated, we were completely forgotten about for half an hour."
• "Staff were rude."
• "Service wasn't super attentive but ok."
• "The staff look uninterested for the most part."
• "Terrible customer service. The lady who appeared to be the manager didn’t make any eye contact nor did she smile."
• "When politely asking a male member of staff to clean our table. I was told that 'there are plenty of clean tables' in a rather rude way."

Cleanliness and Atmosphere

Pros:

• "It's a very atmospheric place, with easy listening back ground music."
• "Place seemed welcoming and cosy."
• "The tatty canopy has gone and the front seems to have had a lovely fresh repaint."
• "What a wonderful place. Hidden away at the side of the council house."
• "Very pleasant an clean atmosphere. Staff was very pleasant an friendly."
• "Lovely service from a kind waitress. Even though it's having to follow COVID-19 regulations, we still had a great service with a smile."
• "Seating fine, hand sanitizer available."

Cons:

• "Went today for a tea for 2 to the surroundings really let the place down chairs ripped tables checked and dirty and floor unswept."
• "The walls are covered with food stains!!"
• "The whole place needed a good clean dirty tables everywhere which were barely wiped in between customers, dirty floors and the whole place had a rather dilapidated air to it with ripped seats and a very tired decor and scruffy staff!"
• "Unfortunately, the place looks very run down. Holes in the seats. Falling apart menu. Tables dirty."
• "The padded seating area was mostly vinyl and this was all torn and held together with hazard sticky tape!"
• "Some of the leather seats were ripped and had food on them."
• "The cafe, and I mean cafe not restaurant was scruffy with ripped seating everywhere."

Food Quality

Pros:

• "They have good fresh cakes and pastries."
• "The Scones were fresh and very tasty, presented with a selection of good quality preserves."
• "The cake was lovely and it's a nice cup of tea."
• "We had a cream tea for two which was really good value and tasted great."
• "Everything was fresh and a good supply of drinks."
• "Nice crunchyness in the millefeuille (with curds, interestingly), and the mango cake has a good tartness."
• "The food tasted so fresh, the scones were amazing and we had a decent amount of cake collection too."

Cons:

• "Sandwiches not as described no cheese no chicken with sun dried tomatoes just got the tomatoes.. Cakes were dry."
• "Our afternoon tea consisted of 4 finger sandwiches with weird fillings."
• "The scones were disappointingly small, only one knife, one napkin, one jam, one butter, one pot of cream and one plate to share between us."
• "The food wasn't great either. My sandwich was soggy on the bottom because of the salad dressing on the plate."
• "However the Sandwiches were v poor, as the Bread was beginning to go stale!"
• "The worst red velvet cake ever, very dry like a stone and the icing was very bad."
• "Awful sandwiches, scones and cakes."