Mercedes-Benz of Shrewsbury Reviews Summary

Customer Service

Pros:

• "The staff are helpful, polite and efficient."
• "Nick Parr, Adam Davies and Lee Groves went above and beyond for my Mum, to ensure she had a car she was happy and comfortable to drive after the sudden passing of my Dad."
• "I have found the Shrewsbury Team exceptional in all respects."
• "Fantastic customer experience delivered by Louis Gale. Seamless and efficient process from start to finish."
• "The customer service at this branch never fails to amaze me!"
• "Always a very professional service when I go into Mercedes-Benz, Shrewsbury. I find the staff all friendly and professional."
• "The service I have received at Mercedes Benz Shrewsbury from Louis Gale can only be described as outstanding!"

Cons:

• "Visited Sunday 8th March to look at c class coupes... Not what I would have expected. You have just lost a customer!"
• "Very poor vehicle wash and clean also no excuse for no courtesy car they are easily cleaned inside with anti viral wipes etc I feel that it's just a cost cutting exercise."
• "Mercedes in Shrewsbury I work here for nearly 4 months worst job I’ve ever had."
• "Usual condescending main dealer. Rang my mechanic rather than speaking to me directly and then we had to take the car back twice to get the job done right. Unprofessional and not even a decent job."
• "Appalled to learn that one of the employees at Mercedes of Shrewsbury partakes in the illegal activities of fox hunting in his spare time."
• "Poor communication whilst waiting, advised 2-2.5 hours maximum wait. I waited almost 4 hours."
• "RECALL TOLD ON ARRIVAL APPROX 30 MINS PLUS WASH SO DECIDED TO WAIT. TOOK 90 MINS SO COULDN'T WAIT LONGER AND LEFT CAR HALF WASHED. APPALLING CUSTOMER SERVICE AND RECEPTIONSHIP CURT WHEN ASKING WHY TAKING SO LONG."

Facilities

Pros:

• "The waiting area is comfortable, clean, and there is a large range of options for hot and cold drinks, small snacks, all available for customers at no charge while you wait."
• "Lovely clean showroom. Waiting area for service customers with free WiFi and work booths should you need to do some work whilst waiting."
• "Hot and cold drinks available gratis whilst you are waiting."
• "Lovely facilities, where the customers can have access to hot/cold beverages and biccies while you wait."
• "Customer facilities excellent."
• "This feels how you would expect a mercedes dealership to feel, very comfortable and premium."
• "Positives: Very nice looking showroom and forecourt."

Cons:

• "As previously stated our handover experience was poor so perhaps they could ensure they keep their appointment times."
• "Seriously avoid these dealers at all costs. Made official complaint at Mercedes headquarters."
• "Fishing for additional work (brake pads etc) when still serviceable I see as unprofessional."
• "Clock was not reset - 1 hour out. Small detail, but details do not really have dimensions."
• "Also my car was cleaned on the outside but not well - flies on the front still, the wheels not cleaned properly."
• "I understand covid restrictions are in place, I see you coffee making facilities, but they are not in use, my visit to have Mot, lasted around 1 hour 45mins, having the ability to make a coffee or alternative refreshments would be a nice."
• "First time 'attempting' to purchase something with Lookers, will NEVER use or recommend to anyone."

Communication

Pros:

• "During this time the dealership kept me updated on the progress of my new car."
• "We were consistently kept up to date with every step, and the whole experience went remarkably smooth and surprisingly quick."
• "He kept me informed every step of the way by email when necessary which I appreciated."
• "Nick Jones was extremely professional and helpful. His communication throughout the process was excellent."
• "Louis introduced us to Mercedes 3 years ago when we brought our first A class, Louis is professional and friendly throughout and the communication from him is excellent."
• "Thank you particularly to Michael in service who organised a complimentary taxi into and back from Shrewsbury Town centre."
• "I always have found all members of staff to be helpful, and obliging every time I have visited the Shrewsbury dealership."