The Hind's Head, Aldermaston Reviews Summary

Staff

Pros:

• "All staff were friendly and approachable."
• "The atmosphere is amazing, staff always friendly and every area is kept spotless."
• "All the staff were polite."
• "All staff very polite, friendly and welcoming."
• "Natalia did find it, and after offering me a drink while waiting, being very pleasant, kind, understanding, and professional, was able to sort my credit out within twenty minutes."
• "I have visited several times when passing for a coffee stop.I have found the staff to be extremely helpful and friendly."
• "Staff, when able to gain their attention, were pleasant and courteous."

Cons:

• "The staff were so unhelpful, rude and blamed everything on a recent change of ownership."
• "The general manager did not come to the hotel and has never called."
• "Food and beer good atmosphere awful, the person who seemed in charge was rude to a potential customer."
• "Room was nice, staff not interested in customer."
• "Senior management seem to lack responsibility."
• "Very few staff that took forever to do anything."
• "Neither of the two staff on call picked up their phones over a period of several hours!"

Food

Pros:

• "The food was excellent I fully recommend the fish pie."
• "Consistent good meals here especially when we bring clients after work here."
• "The food produced by their head chef Chloe cannot be faulted, the calamari starter was one of the best in the area."
• "Absolutely wonderful food, great service, lovely staff."
• "Roasts were excellent."
• "Exceptionally good fish and chips, not sure what they do with the batter but it's well worth a go."
• "The food was stunning."

Cons:

• "Advertised as proper Sunday roast but the chef might need a refresher course."
• "This cost £6.50 Absolute rubbish."
• "The beef was quite gristly and chewy in places and some of the vegetables were undercooked."
• "A very disappointing meal. Slow service, burnt food, and two hours wasted."
• "The food was okay but the service was abysmal, for multiple reasons."
• "Food average but overpriced."
• "Finally ordered food, very average sandwich/overdone French fries."

Atmosphere & Location

Pros:

• "Terrific country pub, great atmosphere, and service."
• "Attractive cosy pub with nice atmosphere."
• "The pub had a quiz night on and there was a great buzz in the air."
• "Superb pub with rooms in a beautiful georgian Building good range of ales and wines excellent food very well presented."
• "Absolutely stunning pub in a gorgeous countryside location with some of the nicest staff I have ever had the pleasure of being served by!"
• "Lovely location and atmosphere."
• "This is an example of a true English pub with a relaxing environment, friendly staff, and bags of character."

Cons:

• "Garden is a little overcrowded with tables."
• "The prices are very steep for the food you get and we will definitely not be going back again."
• "The prices are a little high for the quality of the food served."
• "Value for money is not; the prices are inappropriate to the quality of food and drink."
• "The price for a standard beef roast at £17.25 is very expensive."
• "Located by a roundabout there was traffic noise for the rooms at the front of this hotel."
• "Service can be painfully slow, perhaps moreso when the pub is quiet."

Rooms & Accommodation

Pros:

• "Nice room in the roof reasonable priced, but the novelty soon goes as you have to walk at an angle or catch your head on the ceiling."
• "A wide selection of extremely comfortable rooms."
• "Lovely room, very stylish, with nice facilities."
• "The room was spacious, well equipped and clean, there were also some great touches such as dental packs and a jar of biscuits etc."
• "Stayed in room 7: very comfortable bed and quiet."
• "The room was lovely, decent shower, very comfortable bed and good amenities."
• "We stayed in room 7, which was a gorgeous room with a four poster bed and large en-suite bathroom."

Cons:

• "Lovely looking rooms but lots of steps and wonky floors with no warning."
• "Shabby rooms at premium prices."
• "Our room was rather dark with dust under the bed and the side of the sofa."
• "The room was very untidy, dog hairs on the pillows dust everywhere, on the phones glasses etc, windows ill fitting and had cobwebs on like a haunted house."
• "Slightly annoying my room didn't have an openable window and the room was very hot."
• "On the downside, the attic rooms are boiling hot."
• "My wife and I ended up sleeping in the not very clean lobby."