The Petwood Hotel Reviews Summary

Hotel Atmosphere

Pros:

• "Beautiful location, historic and wonderful atmosphere."
• "Imposing hotel in its own grounds."
• "This hotel is steeped in history, if the walls could talk they'd have a lot to say"
• "Great atmosphere, like living on a film set for Agatha Christie! The hotel exudes character and charm."
• "Absolutely stunning hotel in a superb setting and is full of history."
• "Fabulous historic hotel set in beautiful grounds."
• "Historic and quirky hotel seeped with Military history."

Cons:

• "The room we were in wasn't decorated for Christmas, just felt like a basic meeting room with four walls and a window."
• "The sofa had no stuffing in it so all you felt were latts."
• "The room is very small and dusty and run down."
• "Everything looks dated and tired, old-fashioned but without keeping to the historical value of the property."
• "There's no soundproofing at all, every floorboard creaks."
• "The rooms are tired and lacking to modern look."

Staff Service

Pros:

• "All the staff were very busy and still managed to be friendly and engaging."
• "The staff were all very friendly and helpful."
• "Staff were very polite and attentive."
• "Staff are friendly and helpful."
• "The reception staff (Nicole) was friendly, apologetic and helpful."
• "The staff attentive and friendly."
• "Staff could not do enough for us."

Cons:

• "The one person serving at the bar spent 10 minutes serving one customer and when finally finished walked off saying I'll be back in a moment!"
• "Nobody came to clear the table or top up drinks or ask if everything was okay."
• "The receptionist greeting with yes, can I help? Like we’re were and inconvenience to her day."
• "Absolutely no engagement from staff at all."
• "The service clearing our room of empty glasses was a little poor."
• "The staff were unhelpful and rude, and inexperienced in customer relations."
• "The staffs uniform were dirty."

Food Quality

Pros:

• "Food was good and fairly priced, with the scones a particular highlight."
• "The food was of a very high standard and the service matched that too."
• "Food was delicious."
• "The food was great for the very reasonable prices."
• "The food for the wedding was lovely, and breakfast service was excellent."
• "Food did not look much but was tasteful and surprisingly filling."
• "The food was simply excellent."

Cons:

• "Food Ok but my Chicken Ceasar was just cold chicken and not char grilled as I like it. Reasonable prices though."
• "The lunch menu was a little limited."
• "Be aware at this time of year (Aug) the place is swarmed with wasps, inside and outside, spoilt our visit really."
• "The English breakfast was overcooked and inedible."
• "The meal was bland and distasteful."
• "The sandwiches had cheap fillings and the edges were going dry."
• "The vegan potato hash was more of a warm potato salad than a 'hash'."

Room Comfort

Pros:

• "The room was spacious and clean and very comfortable."
• "The room had everything we needed."
• "A hotel room temperature of 30degrees in winter with the windows open."
• "the room felt safe and secure and in the bathroom all the expected facilities plus extras."
• "Very comfortable room with lovely view over the gardens."
• "Had a lovely room with a view over the gardens and a very comfortable bed."
• "Room was clean and tidy and bed was very comfortable."

Cons:

• "The manor suite especially had a horrible musky smell."
• "The room was very hot and duvet too thick for use in summer weather."
• "The mattress had spring issues and no firmness to it so it made sleep really hard as you just sink into it."
• "The rooms are unremarkable, everything looks dated and tired."
• "A glass in the room was plastic."
• "The scone was just like one you would get out of a six-pack bought from a supermarket."
• "Nice building but far too expensive when you see what you get for it."

Grounds and Surroundings

Pros:

• "The grounds and decor were fantastic."
• "We had a walk in the woods and around the grounds which was a highlight."
• "It's a peaceful location with lovely views and we're looking forward to returning."
• "Beautiful grounds which are immaculately maintained."
• "Amazing displays of rhododendrons around an idyllic lilly pond!"
• "The grounds are so well cared for."
• "The place had so much history and the grounds are so picturesque and well kept."

Cons:

• "The prototype of The Bouncing Bomb... lacks protection from the weather."
• "The rear seating patio is a lovely, peaceful area that overlooks the fantastic gardens which are full of beautiful plants, flowers and greenery..well worth a walk around."
• "Beautiful grounds which, due to weather, we were unable to walk around."
• "The gardens have had quite a lot of work done to them and are a great improvement since my last visit."
• "Garden was excellent even better than advertising photos."
• "The signs warning of wasps on the terrace felt a bit scaremongering for a normal warm summer day"
• "Fantastic gardens to walk around or walk to Woodhall Spa."