Banbury Motors Reviews Summary

Customer Service

Pros:

• "At every stage of the process, both pre and post sale, I felt valued and was treated in a professional manner."
• "Vish was really helpful and patiently answered all my questions and took the time for me to view and drive the car several times."
• "Vish provided exceptional customer service, answered any questions prior to purchasing of vehicle."
• "Vish is open, honest and trustworthy, which is pretty much essential in selling used cars!"
• "Vish was always in touch and keeping me update all the way which is more than I can say for some other car dealerships I have had past dealings with."
• "Vish is a true gent and very easy to deal with making the whole process very easy."
• "Superb customer service from Vish and his team."

Cons:

• "Called Vish and left messages a few times about all these problems and the fact that I still hadn't received my RAC warranty, nor the door panel. Didn't get any calls back."
• "This was a big shame as I had agreed to buy the car due to all these promises and he had even written these on the invoice. I feel very deceived after this experience."
• "But unfortunately It had a couple of problems I looked under the car and could see oil leaking from the gear box and also a PASM warning light was showing."

Delivery & Condition of Vehicle

Pros:

• "The car was fully prepared and roadworthy at the time of delivery, ready to go, and it goes! Even delivered to my home."
• "The car was delivered to my home a week earlier than the agreed target date and it lived up to my expectations in every respect."
• "The car was delivered on an enclosed trailer to my home the morning after the video call and it looked even more beautiful in person."
• "The car turned up in great condition and the driver was very polite and helpful."
• "The car was immaculate and immaculately presented. Totally as described."
• "The car and how it was presented to me was of an extremely high standard, every tiny detail attended too."
• "The car was delivered to me in a covered trailer by Ash, another excellent staff member at BM."

Cons:

• "The next day the car had dried so I was able to inspect the paintwork. Unfortunately nothing had been done apart from a spray wax, probably from that car wash."
• "The interior on the other hand was not great. It seemed that only the floor had been cleaned."
• "After doing just 250 miles that the car was burning a serious amount of oil."

Overall Experience & Satisfaction

Pros:

• "I would 100% recommend Banbury Motors, they are honest and open and I will be using them again."
• "A well deserved 5 stars, Vish is the perfect gentleman."
• "Would not hesitate dealing with Banbury Motors and Vish again, a big 👍🏻 from me."
• "I would definitely recommend to anybody considering their next purchase."
• "I am happy to give a 5* Review and would happily deal with Vish and Banbury Motors again."
• "Vish is straight talking, easy to deal with and has looked after us start to finish."
• "I would not hesitate to use him again or recommend him to others!"

Cons:

• "A rattling sound Vish had assured me was normal and ‘just the cats’ turns out to be wastegate rattle and the only fix is to replace the turbos for ~£2500."
• "The Porsche 911 I purchased in April has spent most of this summer at Hartech in Bolton. This is sadly due to a major engine fault."