Luciano's at the Millstone Reviews Summary

Food Quality

Pros:

• "Food came quick was served hot and was amazing."
• "The food was delicious-I had the chicken in a cream sauce and my friend had the cod with mussels and that looked and tasted fab."
• "Staff were great, the food was Amazing and they left a nice gap between courses so we didn't feel rushed."
• "Garlic Pizza Bread amazing !!"
• "The food was some of the best we've had in Horwich though. 💕 the gnocchi."
• "Superb freshly prepared food. All super tasty and value for money."
• "The food was fantastic and the cocktails we had were brilliant."

Cons:

• "There wasn’t much choice really and the food was tasteless not nice at all most was left and went back."
• "Food was not as good as I remembered it (very run of the mill)."
• "Pizza is a bit too heavy - its not a real Italian Job like you get in Rome or Naples."
• "They ordered pizzas as its an Italian restaurant and apparently needed a chainsaw to cut into them."
• "The food arrived and it was traditional Italian meal the quality was of a good standard but did not live up to the high reviews."
• "The food was average nothing to die for"
• "Calamari starter looked like fish fingers and had no garlic mayo dip."

Service

Pros:

• "The service we received from the waiting staff was fantastic, especially Claudio."
• "The staff are very attentive, friendly and approachable and knowledgeable regarding the menu."
• "the service was amazing the waiting on staff always checking to see if everything was OK with the meal"
• "Service was also excellent, being attentive and professional while also warm and friendly."
• "Staff always welcoming and attentive."
• "Staff are friendly and provide a professional service."
• "From start to finish the service was excellent and we were looked after very well."

Cons:

• "Very slow service, far too noisy (definitely not a nice relaxing atmosphere)."
• "We found that some of the staff were unhelpful from the moment we arrived."
• "The waiting staff were not the most friendly and welcoming, and I would suggest maybe a little customer service training could go along way."
• "Unfortunately, The waiting staff were not the most friendly and welcoming, and I would suggest maybe a little customer service training could go a long way."
• "The service they received was extremely slow."
• "Waited nearly an hour for our mains"
• "Waited over 1/2 hour to be seen by a waiter"

Atmosphere

Pros:

• "It's a friendly and warm atmosphere."
• "An excellent, busy place that deserves to be."
• "The atmosphere however was amazing, gorgeous decor and I would still come back."
• "The restaurant is full of atmosphere."
• "The atmosphere was bubbly, as you'd expect in an Italian, but not excessively loud."
• "The atmosphere of the restaurant felt homely and smart."
• "Lovely atmosphere"

Cons:

• "It was very busy, very loud"
• "First of all there is blaring pop music rather than a relaxing background music."
• "One negative is that the music is very loud so can make having a conversation is hard going if there are a group of you."
• "It was unusually noisy, music wasn't background or relaxing."
• "The atmosphere got quite noisy as the evening got busier, mainly due to the tiled floor and acoustics."
• "We were seated in a room off from the main restaurant which lacked atmosphere, was very dark and exceptionally warm."
• "My only negative is that the staff hover around a little to much waiting for you to finish your course to bring your next a little to quickly for my liking, making you feel like they want you fed and out."

Value

Pros:

• "Prices are very reasonable, well worth a visit."
• "drinks very reasonable"
• "Value for money is brilliant here, honestly could not fault anything!"
• "Waiters really attentive and drinks were very reasonable for the quality level of the restaurant."
• "The food is not too expensive and there is an extensive choice of drinks."
• "Its reasonably priced with a good selection of dishes."
• "Food is presented very nicely and is delicious."