Holbrook Moran Reviews Summary

Professionalism

Pros:

• "Very professional team."
• "They were all professional and efficient, keeping me updated throughout the process."
• "Holbrook Moran were really professional, played everything straight and kept me informed all the time."
• "I found them to be professional and responsive throughout the process as well as being competitively priced."
• "They handled the time differences, the liaising with our solicitors and the buyer solicitors, as well as the general flow of information, impeccably, with the professionalism necessary but with good humour too."
• "Simon and team were professional, informative and delivered an excellent customer service."
• "From start to finish Holbrook Moran were professional and thorough."

Cons:

• "Holbrook Moran are single-handedly the most incompetent estate agent I have ever had the misfortune of being 'managed' by."
• "Based on my experience, I'd avoid this company."
• "If I could give no stars I would. Shockingly bad service from the lettings department."
• "Holbrook Moran Letting agents are absolutely incompetent."
• "There was next to no empathy expressed by Holbrook Moran and we were often ignored."
• "Probably the worst letting agents I've ever used."
• "Clearly do not give a toss about neighbours or the community."

Communication

Pros:

• "The communication was always good and everyone we spoke to in the Redfield branch were polite and helpful."
• "Communication was fast and efficient, the team are friendly and accommodating and put the customer needs first."
• "Their communication was great, and so friendly and supportive."
• "Throughout the process Ryan was checking in regularly, keeping us updated on what was going on."
• "Very quick with getting back to you and they were consistent with their communication with the seller, or mortgage advisor and solicitors."
• "The professionalism and regular contact made me feel very confident throughout the entire buying process."
• "Ryan and the team were communicative and professional."

Cons:

• "Why book someone in to view if you don't have the keys."
• "Most of our emails were ignored or brushed off."
• "I wasn't asked if it was convenient to talk, was provided with a very small window of time to arrange to view it—and when I explained I was unable to view during those times, I was basically told there aren't any other options."
• "Leaving alarm going off for an entire day after being notified on Thursday and a further half day today."
• "One of those agency’s that still thinks the deposit rules don’t count for them and that they can just turn up and let themselves into your property when they feel like it."
• "This is very bad customer service and personally I would never ever use this letting agent."
• "Would sooner live in a doorway than pay them."

Customer Service

Pros:

• "They were very helpful every step of the way making the whole process extremely easy."
• "The staff are always helpful, friendly and polite."
• "We dealt with Mandy who was so kind and keen to help."
• "The entire team at Holbrook Moran are always friendly and ready to help and explain what's needed to me."
• "Dean and Lee are always exceptionally helpful at Holbrook Moran in Redfield."
• "Really friendly and efficient team, made the process of moving into a rental property very smooth."
• "Very friendly and supportive staff who helped me to find and move into a lovely home."