Pizza Hut Restaurants Reviews Summary

Ordering System

Pros:

• "New system of ordering by code. Very easy even for a numnuts like me."
• "Ordering was via a website accessed through a QR code printed on the table."
• "The waitress said you have to scan the table and you order and pay via the app which we done."

Cons:

• "New online DIY scan a code ordering sucks."
• "You have to order off an app and the app is not explained to you by the staff."
• "Food was food but its a pain in the pizza to order on the webpage."
• "Ordering via smart phone takes away the interaction of having waiters/waitresses."
• "They give you a menu say order online but you can't order half of what's on the menu."
• "Ordering on the app was ridiculously difficult!"
• "Appalling, the app took 3 goes before it took our order, and still got it all wrong!"

Staff and Service

Pros:

• "The staff during my visit were outstanding. Friendly, helpful and attentive."
• "Thank you to the manager and all the really friendly staff."
• "Staff went above and beyond to make sure their visit was a memorable one."
• "The lady serving us was so attentive and kept a positive happy atmosphere."
• "Great service very attentive, explained how everything worked and checked on our food during the visit."
• "The staff was amazing, helpful and very friendly."
• "The staff was very friendly, excellent service, the young man that was our waiter was very polite and friendly, will most defernatly be visiting again."

Cons:

• "Waited for 20 mins only for one of the pizzas to be wrong."
• "Service was quick however waitresses not very attentive and seemed inexperienced or undertrained."
• "Service slow and didn't really want to help."
• "Stuff were friendly but less in number so obviously the service was not upto the mark and delayed."
• "Service was a bit chaotic, we had at least 2 different servers."
• "Lovely food - strange service. Young lad there was not bothered at all."
• "Awful!!! Staff are rude no fresh pizzas for buffet!"

Food Quality

Pros:

• "Best pizza. The pizza sauce was fresh and so DELICIOUS!"
• "Couldn't fault the food was lovely."
• "The pizzas were tasty and well cooked. The cheesy bites were stretchy and full of cheese."
• "Good well cooked selection of different pizzas and bases. A new menu, quick service, reasonable prices make this a good venue for dining out, for a quick bite or a large meal."
• "We had a Chicken Supreme pizza which was delicious."
• "Food was tasty, salad bar well stocked."
• "The pasta with tomato pasta sauce is yummy, as well as the selection of pizzas too!"

Cons:

• "Absolutely disgusting everything was over cooked and dry when asked to speak with the manager he said he was to busy at what burning the pizzas disgusting."
• "Tiny desserts that were almost equally expensive."
• "Food mediocre as normal."
• "We ordered the vegetarian pizza and it wasn't nice at all, the toppings were gigantic and most had fallen off the pizza."
• "Pizza was severely lacking though - so over cooked and greasy I couldn't finish half."
• "When you order cookie dough, do you expect a near cremated blob of pure dissapointment? Cos that's what we got."
• "The food is of a very low standard."

Cleanliness and Atmosphere

Pros:

• "Lovely place cosy and warm."
• "The restaurant wasn’t busy but still had a cosy feel."
• "Salad bar was one of the cleanest and well stocked I've seen."
• "Staff were lovely, polite and friendly, the restaurant was clean and tidy."

Cons:

• "The 'unlimited drinks' cups were not cleaned properly and there was a bad smell at the drinks machine."
• "Salad bar was full of off food, to the point where the carrots were mush."
• "Tables dirty, crumbs and grease on seats, sat next to a window and there was dust on the ledge, water marks on cutlery and plates, just disgusting! Will not be going back."
• "It was filthy! We had to navigate the food on the floor to avoid slipping over."
• "The place looked very dirty with food all over the floor."
• "Several tables had dirty plates stacked on them our entire stay."
• "The bathrooms were a mess, and the floors were sticky."

Value for Money

Pros:

• "I would recommend as it's great value for money."
• "Menu is good. Free Salad."
• "Got the buffet deal for about £8 and ate to my hearts content."

Cons:

• "Overpriced food."
• "The food was Not value for money, and several items that we wanted were unavailable."
• "Really pricey for what you get now."
• "Well over priced Pizzas. £22 for a meat feast chips are extra."
• "Astonished by the price."
• "It is extremely overpriced for the burnt food I received."
• "The price was unreal... 2 adults + 2 kids - over £60 quid."