Franco Manca Waterloo Reviews Summary

Food Quality

Pros:

• "The pizza is delicious. Not perfect. But it is closer to an Italian pizza than any other pizzas out there."
• "Delicious pizza! Crust is as soft as butter."
• "The food was brought out in decent time and the quality was great as always."
• "Fantastic spicy pizza 🌶️🍕 and the loveliest staff!"
• "We tried the Margherita pizza, and it was a masterpiece of simplicity."
• "The pizzas are of good quality, come out quickly, and reasonably priced."
• "The pizza was very good and the staff was very polite."
• "The pizza was lovely and the service couldn’t be faulted."

Cons:

• "Not crispy if that's what you like. Flavors on my anchovy/capers pizza were awesome, but the raw garlic was a little too intense."
• "Ordered two pizzas and the pickup time was 30 minutes. When we picked them up the pizzas were freezing cold."
• "The dough is half way between Neapolitan and Roman. They should just make up their mind and stick to a type of dough."
• "The smoked burrata was a nice topping on one of the pizzas. All of the pizzas were charred."
• "Toppings were decent but unfortunately the dough was undercooked."
• "The pizza was nice but doughy."
• "Service was so slow. Pizza base was nice but overall bland. Same for all 4 pizzas."
• "The pizza I ordered (number 4) was undercooked."

Service

Pros:

• "The service is quick and could be far more friendly."
• "The true gem of this place, however, is the staff. Sad and Terisa our servers, were a breath of fresh air."
• "Przemek was exceptionally kind. He went the extra mile by recommending the halal meat on the pizzas without me asking, which was very considerate."
• "The waiter David was super super nice and helpful."
• "Fernando is a great server. He recommended the pizza special and it was delicious."
• "Tereza was the best. Will definitely come back!!!!! I felt special!"
• "The manager, Przemek, was very welcoming and took care of us very well."
• "The generous team at Franco Manca kindly donated many pizzas to the fundraising event."

Cons:

• "Waited 40 mins to get a table so we thought it would be good as it was busy."
• "Service was so slow. Apparently they had one of the staff off and were struggling to keep up."
• "Extremely slow service and waiters that don't acknowledge you."
• "The manager was already angry from the moment we arrived and when we were seated there was no cutlery, no tap water."
• "We were the only customers in the restaurant, waited 15 minutes and no one came to take our order."
• "Service was quick. Pizza is ok, not my favourite. Lots of space inside at this one."
• "I ordered a veggie special and my waiter Britney was very quick with the service."
• "Service was terrible, at least 4 tables that came in after us got served before us."

Ambiance and Location

Pros:

• "It is kind of noisy in there, but somehow, in this restaurant, it matches perfectly to the atmosphere."
• "The overall ambiance of the restaurant was cozy, with soft lighting and Italian music playing in the background."
• "The restaurant is in between Waterloo and Southwark Station, less than 10 min walk to Waterloo and 5 min to Southwark Station."
• "As an Italian woman, I am a bit fancy when coming to pizza taste. But here was delicious 😋."
• "Great atmosphere; this will be our go-to place before theatre."
• "The location is very nice and the place is chill."
• "We were going to the IMAX for a film and thought we'd find somewhere nearby to have a quick lunch."
• "Very close to Lamberth north station. The taste and service at its best."

Cons:

• "Pizza base was nice but overall bland."
• "Toilets were not very clean."
• "The toilets were smelly and in need of a good clean."
• "A return to 1970s service. Arrived it was greeted with a sullen non-smile."
• "The "cocktails" were very small for the amount of money we were charged."
• "The water glasses we not clean."
• "Food was good but service is poor. When you visit don’t expect to be greeted with joy."
• "I know, I know, forgive and forget. But if I'm spending money to go out and eat, at the very least I don't want someone scowling at me."