Address: 19 Leicester Square, London, WC2H 7JX, United Kingdom
Phone: +442079309114
Rating: 3.8
based on 221 reviews.
Service
Pros:
"Their services are exceptional & you can really tell how well-trained their staff are."
"The service from their waiting staff was very good."
"Fast service."
"Very nice, friendly staff and the food was quick after our order was taken."
"Very good friendly staff to help."
"We were greeted quickly and guided to the table. Connor was very kind, polite and helpful young man."
"The staff were incredibly friendly and made us feel welcome."
Cons:
"Waited two hours for two pizza's as the first was incorrect and when the second one came alone the staff dropped them because he was trying to rush."
"Rude staff - called Mitesh no manners and should be given verbal warning for using foul language to the customer."
"Staff is not trained enough or just rude."
"Absolutely diabolical place. Staff were completely inattentive our order was actually written on a napkin."
"The floors were dirty, we were not given any menus and we had to ask for them."
"The service was so slow and unfriendly, with mistakes about orders and customer service."
"The manager is abusive. His name is Mit i guess but he literally denied us the right to sit inside the restaurant because we were being ourselves."
Food Quality
Pros:
"Food was good, the salad being best."
"Food was good and tasted nice."
"Really nicely crisped base with crisp pepperoni as a topping and that 'just right' tomato oil sauce."
"The food was delicious, well prepared with fresh ingredients."
"Pizza was delicious."
"Pizzas and beverages were ok."
"All food tasted very delicious."
Cons:
"Salad bar not replenish 5 empty dishes, Pepsi Max coming out as water."
"The food was average atmosphere was okay. But the service was horrible."
"Over £100 for a family of 4 to eat pizza is ridiculously expensive. Food quality was poor my bbq chicken pizza tasted odd."
"The chicken bites were disgusting, dry, flavourless lumps straight out of a packet."
"I ordered a vegan pizza margarita, but unfortunately, it wasn't to my liking."
"The food tasted old and dry, especially the pizza and the cheese bacon bites and some of the sides had a frozen taste or not even cooked.. we’ve felt so sick from them."
"Pizza was drenched in oil and was cold."
Ambiance & Cleanliness
Pros:
"On the plus side it was clean."
"Very busy location for this restaurant, but I caught it on a good day, pretty relaxed and quiet for the lunch buffet."
"Good value meals right at the hear of the city."
"Also clean."
"Fresh ingredients, nice atmosphere and normal prices.. I think Pizza Hut is famous for a reason."
"Nice service, clean interior and a nice location overall, especially if you're deciding to sit outside."
"They do have clean toilets in the basement - but that is really the only plus."
Cons:
"Table spacing is ridiculous, you’re literally that close to the table next to you, you might as well join in there conversation."
"Toilets also terrible because they had tiny sinks to wash your hands very easy and such small weak amount of water coming through taps difficult to clean hands."
"Tables were quickly wiped down with a dry cloth. not cleaned with any sanitizing chemicals."
"Tables too close together."
"The salad bar looked a bit messy with some of the items mixed with others."
"Cutlery very unclean also the table."
"During our visit, I used the bathroom. This was by far the most disgusting part."
Value
Pros:
"Ordering the food was simple as always."
"Price okay. £16.99 for a pizza, side, and a drink. So not too bad at all for one of my favourite pizzas."
"Standard venue of the ubiquitous chain pizza restaurant. This means great value pizzas and family-friendly vibes. Brilliant location in Leicester Square."
"Not sure if are same prices in all of the Pizza Hut locations but the one in Leicester Square seemed to be ok for the location vs food."
"All round good value."
"The all you can eat buffet was good value. Not high quality food, but for Pizza Hut, it deserves the 4 stars."
"They offer an all-you-can-eat menu for a very affordable price!"
Cons:
"The whole experience was just rubbish, and for some pretty basic pizza, somewhat expensive too."
"Ridiculous rules just to get more sales on 31st Dec 23."
"Nice pizza hut good location. But the new app only is horrible and we went there tried to work it and was too hard so we left and we had a headache."
"Had small hawian pizza which comes with all you can eat salad , £12.99 this I shared with my wife We had 3 pieces each ( plenty for us ) charge £19 because I shared it with my wife I was charge for the salad extra."
"A takeaway slice is an extraordinary ripoff. It’s 1/6th of a small pie and at £3.25 values the whole pie at £19.50!!!!!"
"I went there with my family on 29/10/17. Was told that we got a complimentary serving in a salad bar. When we are about to pay we were charged with it."
"This is overpriced, poor service and not particularly clean."