Halfords Autocentre Oldbury Reviews Summary

Customer Service

Pros:

• "Wouldn’t go anywhere else but Halfords at Oldbury. Highly recommended and trustworthy."
• "Honest professional service. I've used the Oldbury Autocentre for many years."
• "I was kept informed at all times by friendly and professional team."
• "The service received from staff was excellent. Really friendly."
• "Friendly guy on the front desk mot and service all OK had to have repairs carried out but was able to spread the cost on an interest free payment scheme that really helped."
• "I have always received outstanding customer service from Emma and John."
• "Staff are friendly efficient and knowledgable."

Cons:

• "The one member of staff was quite rude and and I didn't like he's attitude the way talked to us."
• "Don't go to Halfords unless you want to get ripped off by school dropouts that don't know how to work on your car."
• "Very dishonest cowboys. They are not real mechanics."
• "Sometimes the checkout is a bit slow, but this could be down to customer queries."
• "Please avoid at all costs. Read the reviews. Another very unhappy customer."
• "Absolutely disgusted with the customer service some men think they can talk down to females."
• "No respect towards the customer."

Facilities & Accessibility

Pros:

• "Arrived and found the entrance was wheelchair accessible with a dropped level reception desk - awesome accessibility."
• "Its situated right next to Halfords store, which is handy too."
• "This branch has parking spaces. Shop floor Is clean neat and tidy."

Cons:

• "The site / building however is in a very poor state, with zero facilities, no waiting area."
• "If only something could be done about the visibility exiting the car park and how messy it is."
• "No waiting room, rainy day had to stand in car park."

Value & Pricing

Pros:

• "I brought a car fridge 14litre, its a good product and I got it for £45, its working good."
• "They never try to sell or do work you don't need and always tell you the accurate pricing for things."
• "Had the cheapest MOT on my 10 year old car ever!"
• "Also I'm getting free pads and discs for life as part of their 'Brakes4Life' scheme."
• "Excellent service and better value Car battery than anyone else with 5 years warranty."

Cons:

• "Very expensive and surprisingly not very well stocked when I visited. Cheaper to buy same products online which is what I do now. They don't call them Halfrauds for nothing!"
• "£20 charged online..... all they do is put the liquid in your car and you can drive off. it does not say anywhere on the website that this is what they would do, simply misleading the customer."
• "They added on extra things I didn't ask for, want, or need that they said I would have to have done to the car before they can pass the mot.... and it ends up costing me over £800!!!!"
• "Very expensive to change coolant and brake fluid I paid £40 each."