Henley Cars Ltd Reviews Summary

Customer Service

Pros:

• "Amazing service all round Barry made our experience a pleasure from start to finish."
• "Brilliant service from the moment I walked in. No pushy sales tactics which we found great."
• "The salesman, James, helped me find the perfect car! He was so helpful and very friendly, he even called me a few weeks later to see how I was getting on with the car!"
• "The customer showroom is nicely presented and the sales staff are friendly and very helpful."
• "All the staff were very friendly, Orlagh who was dealing with me was very kind and quickly answered all the questions I had throughout the sales process."
• "The service from Tom B and team was excellent and very reassuring."
• "Everyone we have encountered has been so friendly and helpful."

Cons:

• "They had the car for almost 2 weeks. Owner phoned once in that time, then refused to call me or respond to my messages."
• "AVOID!!! Absolute nightmare of a company to deal with."
• "Waste of time and unprofessional... They don't have a clue about the history or quality of their own stock and show no common courtesy."
• "Had the worst customer service experience from the dealership, and I advise staying clear from them!!"
• "Very unprofessional attitude and poor customer care. I will not recommend this company to anyone."
• "PLEASE PLEASE AVOID THIS GARAGE!!!"
• "Would avoid at all costs!!"

Vehicle Condition

Pros:

• "Brought a lovely car from the guys at car 360 at Hednesford Renault Zoe all cleaned and polished for us immaculate condition."
• "The vehicle was in fantastic condition and exactly as described."
• "Just picked up my car today, it was immaculate, looked brand new."
• "Purchased an X4 in early November, best prepared vehicle I have ever received, even better than new German cars I have had from main dealers, it was spotless to a forensic level."
• "The car was immaculate, exactly as it was described online, no nasty surprises at all."
• "The car was cleaned to an absolute clinical standard! You'd think your car is fresh out of the factory."
• "Car was as advertised in lovely condition and the part exchange painless and quick."

Cons:

• "Slight hiccup with the cameras being foggy, but these things happen."
• "Then came the second fault with the seatbelt extender, which was working on the test drive two weeks earlier, but since pick up, it had broken."
• "Bought a Q7 from here in 11th December last year only to find out it had multiple faults."
• "However, upon purchasing the car, the Harmon Kardon speaker system was constantly playing up from the first day."
• "Found 2 dents on bonnet and wheel arch. Bonnet looked like someone had keyed and x into it."
• "I bought a bmw 630 worth £6k from this garage. After 3 months gearbox fault come up. Which I was quoted £4k for the repair. Rang the garage they weren't polite and they said they cannot do anything."
• "Purchased a car from this 'dealership' in good faith. The vehicle turned out to have multiple faults and accident damage."

Purchase & Delivery Process

Pros:

• "The process of buying my car was made extremely straight forward and I was kept in the loop throughout."
• "The whole process of buying my car took one week from the time I first called Henley Cars to receiving my new car."
• "Fantastic, 5* service from start to finish. Incredibly easy process, the Henley team were highly professional, organised and on the ball."
• "Upon delivery they have a very robust procedure to allow a test drive and opportunity to inspect before accepting the vehicle."
• "Our car was on a turntable being displayed on a huge TV with all documentation and a welcome note as you came through the door."
• "The collection experience was first class and the team went the extra mile to make it an enjoyable experience."
• "Car was ready for me on arrival, valeted and looking good, gave me a good price on my PX and APR rates better than any main dealers I looked at."

Cons:

• "Have great cars on website, we live local so we dropped in, found out they emphasized on internet sales and don't store cars, the car I was interested in was not on site and they would not contemplate arranging a viewing as they said they are also local for storage, I mentioned test drive.......nope......you have 7 day returns in which time you can return no questions asked for refund."
• "They have advertised a vehicle on Autotrader which they did not have at their premises."
• "Asking for payment in full before viewing a vehicle! Unfortunately, Henley Cars will not allow viewings without paying for the car upfront."
• "We travelled 2 hours to get there next morning only to find that they can not do the finance package we agreed on."
• "I finally arranged to come down and purchase the car after making a number of arrangements... When I arrived, the guy told me he had sold the car that morning."
• "After calling a number of times in the week for information on a car advertised, they were very evasive regarding the cars service/maintenance history."
• "I contacted the company and they are refusing to accept there is a fault with the car and will not accept the car back (as I want a refund)."

Value & Offers

Pros:

• "If you want a used car that practically looks and feels brand new and for a fraction of the price then look no further."
• "Very happy with my BMW and I would highly recommend Henley Cars."
• "Would definitely recommend Henley Cars to anyone who wants a quality BMW without the inflated main dealer price."
• "They offered me 2k more than any other competitor for my current car which was great."
• "Thank you for refunding my deposit quickly."
• "Bought my motor from these guys and what a great service... Best value for money I could find anywhere."
• "I got a great deal on my BMW and absolutely love it."

Cons:

• "When purchasing the car I told them I would have it to have Ross call me the day after demanding a deposit be put on the car otherwise another person was going to buy it cash on the day."
• "I had to pay £2000 out my own pocket before the warranty company would even look into paying which I was never told."
• "Steer clear unless you are prepared to accept problems with the car will not be fixed."
• "Saga ended with the owner putting the phone down on me when I queried why they weren't willing to cover the 'reasonable expenses' incurred by my son."
• "The car broke down completely first thing the next morning, before he could even take it back to Henley Cars."
• "These people are excellent at wasting your time."
• "My only slight criticism was the fact I had to send them my drivers license and I am 99% sure they lost it, as it was never returned to me."