Lidl Reviews Summary

Store Cleanliness

Pros:

• "Car park was clean and tidy."
• "Shop nice and clean with plenty of room to get around."
• "Supermarket is very clean and tidy with good stock."

Cons:

• "This shop is always dirty. Papers on the floor. Counters plenty of rubbish."
• "As you enter the car park, there is litter everywhere including large old suitcases, bottles, bin bags etc."
• "This Lidl is extremely dirty."
• "Going into this store today was absolutely shocking. I was honestly lost for words, how messy, empty and just generally dirty and cluttered the store was."

Staff and Service

Pros:

• "The staff are amazing as always, friendly and always greet you with respect."
• "The staff in my experience are always pleasant and helpful."
• "Staff cheery and helpful."
• "Helpful and friendly staff."
• "The staff are great :)"
• "I find Lidl very good value for money extremely clean and staff are very co-operative and friendly."
• "Staff are efficient."

Cons:

• "Customer service shockingly poor and twice have bought 'fresh' fish here with ample best before days to go only to find item rotten when opened."
• "Service assistant need educating that they have a job because customer's come to shop."
• "Very unpleasant staff, right after the closing time they push you out."
• "Employees are not nice. Lenka who has served me didn't care to say hi or bye."
• "The machine kept messing up and she was extremely rude when I asked for help."
• "Thank you for showing me the worst customer service I have ever seen."
• "Staff are efficient but come with a forced smile and politeness."

Product Availability and Quality

Pros:

• "I like their frozen vegetables and fresh meat."
• "Great groceries for great price."
• "Good value for money for a 2ltr bottle of still water."
• "Price and quality is always a positive."
• "The prices are cheaper than Tesco with the same or even better quality for own brands."
• "Always find things that are either unique, great value or want to try."
• "The foods are always really fresh, the banana is the best to buy from there."

Cons:

• "Prices keep increasing week by week... Lidl used to be cheap, not anymore."
• "Most of the time the shelves are empty, you never gonna find what you need!"
• "Tuesday afternoon and the shelves are empty! Hardly any fruit or veg."
• "Never have any stocked shelves, food that is there has a quick expiry date."
• "The shelves are always empty, you can not even find water! HORRIBLE"
• "They didn't have half the items on my shopping list."
• "The shop itself was empty, could not find half of the products I wanted."

Store Layout and Shopping Experience

Pros:

• "This place is great, not usually crowded and now there is a new store in Ruislip with further ones opening in Northolt and the Chimes shopping centre Uxbridge very soon."
• "The best thing about this Lidl is the self service check outs."
• "A good place to buy some of your shopping list items."
• "Good neighbourhood store. Not big but organised and reasonable price."
• "It's a great place to shop for groceries and other items."
• "The store had a good variety of products, and the prices were reasonable."
• "Ldil has a way of ordering its shelves, in any part of the city or country it has the same way that makes it easy to find what we are looking for."

Cons:

• "Prices have increased by £2 very disappointed not much difference with Tesco express in Pavilions."
• "Can be 'overcrowded' during a busy time because there are not enough tills and staff."
• "Staff nor customers adhering to social distancing rules in shop."
• "There is always a long queue of people, and it’s really difficult to move around the shopping baskets when it’s busy."
• "The queues are always long as they don't open more when demand is high."
• "Narrow aisles & to make it worse there's boxes in every aisle preventing people being able to walk past."
• "On peak time is barely impossible to park there."

Additional Services and Facilities

Pros:

• "Plenty of parking"
• "My local good size Lidl with reasonable parking."
• "Battery recycling, outside parcel dropoff and pickup & electric charging facilities for electric vehicles."
• "Always find something interesting in the middle aisles where they put the weekly special items."
• "Excellent product range at very competitive prices."
• "Bakery foods quality is good. Feels fresh compared to some other supermarkets."
• "Very good value for money. Lots of variety but some specialist items are not stocked as they don't have room, eg. capers and that kind of thing."