Eden Vauxhall Camberley Reviews Summary

Customer Service

Pros:

• "The whole experience of buying a car was effortless and easy with no pressure."
• "I'm extremely happy with the service that I am receiving here."
• "Can't believe how helpful this dealership is."
• "First rate service from Holly especially and the team from when i walked in till i drove my brand new Crossland away yesterday."
• "Always very helpful, Always given time to explain what's to be done."
• "The staff at Camberley branch could not have been more helpful and what a lovely surprise when I collected my car and it was immaculately cleaned inside and out!!!"
• "Neil Bond always provides great service and keeps me informed about what is going on."

Cons:

• "Had issues a couple of years ago when purchasing the car when the sales member tried to make me sign a contract which had a different figure to what was agreed."
• "Why was I asked to drop off my car at 8am if the service wasn't to start until from what I presume around 3.30pm?"
• "The lack of communication is disgusting!"
• "The salesman was initially very helpful but then stopped contact."
• "They have promised to call me when the keys have arrived. (Lets see if they keep their promise!)"
• "The service and aftercare has been very poor and left a nasty taste in our mouths."
• "Customer service is shocking and no idea between call center and garages as to information on what/how/when and feel as a customer that they really aren’t interested and unhelpful."

Vehicle Service & Repairs

Pros:

• "If your waiting good area to sit, make yourself a coffee and relax whilst your vehicle is serviced."
• "Service carried out, update to software also done, car returned at specified time required."
• "Left my car at garage early Thursday morning,heard from them mid-morning explained what was wrong & part that was needed."
• "Service for Mokka - really easy drop off and the complimentary health check and colour coded report was really easy to process."
• "The service and first MOT on my wife's Crossland X were completed on time."
• "Took my car to them- the service agent explained everything very clearly, vehicle was diagnosed quickly and once I had agreed the cost I was able to pick up my car the same day."
• "Excellent Service. I made a mistake with my booking, my fault, they had no record of it, but still did the Service and MOT as requested."

Cons:

• "I went there 3 times with a coolant problem and still not fixed, full service done and next day engine light popped up."
• "Went for an MOT bought the car brand new from 4 years prior was quoted 1.3k worth of repairs for no reason, and kept changing figures when I went to dealership, multiple lies were told to me awful."
• "Another Vauxhall dealer completed the job for £320 including vat. Trust in Eden gone."
• "After calling I was advised it was being serviced at 1pm and after getting there at 2pm it was still outside waiting."
• "I took my car KX63 ANU for an engine replacement along with a new coil pack for a cost of £5600 in April 2021."
• "Failed MOT, got work done. Tried rebooking for retest, shut for 3 days... Told would need to pay full price again."
• "Don't bother. Dropped my car off for a mot at 8.30 when they opened. Now I've finished work 9 hrs later still not done 😡 failed because of dirty wipers but wouldn't let me clean them had to buy new for £37."

Sales Experience

Pros:

• "In the current climate where reliably good cars appear to be hard to find, it was refreshing to find a company that values trust and service so highly."
• "Joshua was extremely knowledgeable about all the cars I spoke to him about."
• "James, the sales manager was very helpful and offered to find the car for my budget and what I had on my mind."
• "So helpful and genuinely want to help their customers."
• "I've been with vauxhall Camberley since 2017. Polite and knowledgeable staff."
• "Neil actually came up with alternative and innovative suggestions, which I hadn’t even considered."
• "Marcus Carlton was highly professional and knowledgeable about the vehicle, and he also had a very pleasant manner: a great ambassador for his company."

Cons:

• "I approached the garage and was referred to one of the guys in the sales team by the name of Jonny Moore, who was very helpful to begin with but became increasingly pestering."
• "Salesmen know very little - was sold a car with air con, didn't have."
• "Terrible, they hounded me after I realised they wanted to add on all sorts of item when they are covered by Hyundai warranty."
• "I wish I could give 0 stars. I was charge for cambelt change 2 years ago. Obviously the change did not happen."
• "They also stole the spare wheel out of my part exchanged car, as well as throwing away all service and mot documentation I gave them for it."
• "Awful. Another dishonest dealership with customer service to die for....until you have purchased the car or have an issue!"
• "I bought a car from Eden Camberley and I have been given 3 years free service... Big cheat on me."

Communication & Transparency

Pros:

• "Great service and understanding from Lisa in the Service Dept and really nice experience to visit."
• "Eden Vauxhall Camberley is a fantastic Vauxhall dealership with a great selection of new and used cars, friendly staff, and competitive prices."
• "For a main dealer not overpriced when it comes to repair and vehicle service."
• "Faultless service from Josh, at Eden Vauxhall Camberley, who took time to show the cars of interest and explain all the features."
• "The customer service is excellent and I will be recommending everyone I know who is looking for a new car to go here."
• "MOT day is always a stressful wait but the service I got here was great."
• "Have purchased 5 vehicles... and have been treated by the Sales staff as a friend rather than a customer."

Cons:

• "Still no information from dealership or head office on issues regarding electric car mileage capabilities as can only achieve 130 miles compared to expected 190 ÷, with advertised figure of 209."
• "Still no keys and the Banbury branch didn't know where they were."
• "It has now taken nearly two weeks to sort including numerous unreturned calls from both Simon and Neil."
• "The salesman was initially very helpful but then stopped contact."
• "They have promised to call me when the keys have arrived. (Lets see if they keep their promise!)"
• "They told me I was a liar, and confused after a month of phonecalls."
• "No call back to say they had arrived."

Overall Satisfaction

Pros:

• "We are extremely pleased with our purchase and the buying process."
• "Just picked up my new Astra from Eden Vauxhall in Camberley and couldn't be happier about it, exactly what I wanted."
• "I purchased my sixth Vauxhall and fourth Astra from Eden Camberley yesterday, and I have to say that the whole experience was very satisfying!"
• "I'm incredibly happy with my Vauxhall e-Corsa, and I know that I made the right decision in choosing Eden Camberley as my dealership."
• "From the day I walked in to order my new car, the communications have been great and it was probably the simplest car purchase (with trade-in) that I have ever experienced."
• "The help we received from Neil Bond in searching for and securing the car we wanted was brilliant."
• "I purchased Vauxhall Insignia today. Great service."