Address: 82 Derby Rd, Bootle, L20 8LR, United Kingdom
Phone: +441519337575
Rating: 4.4
based on 339 reviews.
Customer Service
Pros:
"Rob clearly answered any questions I had and made the process quick and easy."
"Gary Banks made me feel at ease and relaxed the whole way through getting my new car."
"Very pleased with the level of customer service during my cars MOT at lookers vauxhal, extremely quick and efficient."
"Jason and Tony for my mokka I recently brought off them… not just about making money, but also care about the customer."
"James Bruce was fab from start to finish. Helpful, informative, chatty and great at his job."
"John .f. what a gentleman!! He is a assert to your company."
"Rob Moyles was great no pressure very friendly and polite."
Cons:
"Feels like they really couldn't care less once they've done the sale."
"The service manager, Mike Doyle, is rude, unhelpful, arrogant and dismissive of anyone else's point of view."
"Their whole attitude has been disgusting and that they could not care less once they have your money."
"Terrible service would definitely not recommend to anyone looking for repairs to be done on their car."
"Customer service is terrible and I strongly feel they tried to rip me off."
"I am shocked at how poor the service was from liverpool lookers."
"Terrible customer service, if I didnt have a warranty I wouldnt come again and i certainly wouldnt reccomend."
Vehicle Condition
Pros:
"The car was exactly what I was looking for, communication and transaction was easy, very happy with my purchase."
"When I came to collect her, Baby looked like new! No sign of the accident whatsoever, and she was freshly cleaned and hoovered."
"Car was in for bodyshop repair from start to Finnish Lauren receptionist very helpful understanding to my needs .up and beyond in her customer service skills thank you lookers liverpool also Lauren bodyshop staff exellent work."
"The van was prepared beautifully and was as described on the phone."
"Had repair work done here to a brilliant quality."
"I've just taken delivery of my brand new Mokka from Lookers Derby Rd."
"Had my car repaired at the body shop after a minor accident. I received excellent service from the staff at Lookers who kept me up to date with progress."
Cons:
"The key only inserts into the door lock a few millimetres and wont go any further so I now think it's a different key than the ignition key which could mean at one point it had been stolen."
"The driver's seat was faulty. Brought it up to service, completely ignored it."
"Car was not valeted / prepared properly. Very Dirty interior including dried chewing gum that has been painted black."
"Worst garage I’ve ever been to, had car in for repairs had to come to the garage three times as they kept messing the paintwork up."
"Now I find out WHY the check engine light keeps coming on 1 of the coils in the engine has gone, I honestly feel I have been sold a death trap."
"Bought a grandland X about 5wks ago no valet whatsoever, had to book it in to get the sun visor in the roof fixed & see why check engine light was coming on."
"Absolutely appalling service. Had my car in for repairs for nearly 5 weeks."
Staff and Communication
Pros:
"Have recommended the dealership to friends solely of the treatment he provided."
"I have had 3 mobility cars off lookers and each of the sales team I dealt with were great.. Particularly a fella called Gary who dealt with us 2yrs ago.. The service team were great as well.. Particularly a lady called Jameelia (I think that's her name)..she was so welcoming and so helpful and very friendly."
"The man that done my sale was called John and he was very helpful."
"Jason Roberts, such a friendly person. Very pleased."
"The staff were very helpful and welcoming."
"Excellent service received from John on reception. He was extremely polite and helpful."
"All the staff were welcoming and courteous."
Cons:
"I was very disappointed that we have been lied too. When questioned, his reply was that he did not see them whilst filming."
"week got a motability car from them a few weeks ago and it turned into a nightmear. We where given four different dates to pick the car up."
"Please refer to all complaint emails raised by my daughter in relation to this wholly unacceptable excuse for customer service."
"Rubbish service had an appointment but when I got there he was with another customer and another one sitting at his desk and lying to a customer on the phone that he was with a client and nobody there bad service."
"6 staff ignored me at the parts counter before the guy who ignored me first, served me, much to his annoyance! Been a long time since I have been subject to such inept customer service."
"After standing for 5 minutes I gave up."
"I was blatantly lied to when I was advised by John Williams that the service book had been stamped with most recent service and that the wipers had been fixed."