Mann Sales and Letting Agents Portsmouth Reviews Summary

Customer Service

Pros:

• "Daren has worked professionally at all times, he has kept me updated, advised, and he was always prompt at replying to my emails and phone calls."
• "Thank you to all at Mann and co northend especially Jamie who done a great job with the sale of my property."
• "She worked hard to find us what we wanted and needed."
• "Very helpful every step of the way."
• "She followed up requests promptly and responded to emails or voicemails swiftly."
• "I am very please with the personal service we have received from the team and more so from Anita."
• "I can not thank Jamie Ridge and his team enough for making the process as stress free as it has been."

Cons:

• "Ending up with delays and all sorts of drama."
• "Nobody seems to want to get back to me to fix it this time round."
• "NO SHOW!"
• "Everyone in the team was useless."
• "The Sales Negotiator backtracked throughout the whole process! He takes no responsibility for his lack of customer service and disgraceful professionalism."
• "No pride in their work."
• "On a case with a deposit protection the communications were so bad."

Property Management

Pros:

• "Real team effort, couldn't be happier!"
• "Very helpful, friendly and patient with me during my times of panic and uncertainty."
• "Keep up the good work."
• "10 out of 10 I would definitely recommend this agent."
• "Wonderful, professional, and they worked very hard to find the perfect house for my daughter."
• "The sales team were flexible doing viewings and very professional, answered all questions and had solicitors recommended which made everything easier and quicker."
• "Mann were very helpful and informative from the very beginning and happy to say were always at the end of the phone when we rang."

Cons:

• "Happy to sell/rent out run down properties that are overpriced."
• "Mould everywhere furniture all smashed."
• "When picking the keys up, my partner who had never met any of the team within in the office didn’t even get asked of ID or his name."
• "Upon viewing the property we were told we only have 10 minutes to view, we were rushed through the house by an agent who didn’t seem to know what he was talking about."
• "But shockingly when called them again to confirm about vacating they changed from their previous statement of deposit refund."
• "It seems that they only care of putting money in their pocket. They rented us a house in awful conditions and gave no care after."
• "They sold us a house in awful condition and gave no care to us after."

Professionalism

Pros:

• "By far the most helpful estate agents I've come across friendly while keeping an air of professionalism."
• "I unreservedly recommend their services if you are planning to move."
• "The positive and fulfilling experience and service delivered by Charlotte exemplifies the core ethics of quality Customer Service and going the extra mile in pursuit of a rewarding customer experience."
• "I would (and already have) recommend Jade and Mann Countrywide to anyone looking for a property to let."
• "I have recently sold my late father's house by Jamie, I cannot thank him enough, he was kind, respectful and so thoughtful."
• "Alfie was great and made the whole process of my move to a shared house as smooth as possible."
• "Thanks Charlotte, Liberty and Alec."

Cons:

• "Katie answered the phone and she hanged up on me!! She is the worst person in this agency, zero professionalism or people skills!!!"
• "awful service."
• "Having to repeat yourself to multiple members of the team who clearly don’t communicate with each other."
• "They make false charges and don’t return the security deposit!"
• "Cheaters!"
• "Worst estate agent in England."
• "I have never experienced such a lack of professionalism! They clearly don't care about you!"