Evans Halshaw Vauxhall Wigan Reviews Summary

Customer Service

Pros:

• "Great service. Top team. Supported me at every stage of the buying process."
• "Sometimes these things do happen but James couldn’t have been more helpful."
• "Both Kieran and Brad were brilliant when purchasing my new car."
• "Sell my car appointment with Lee on Friday 14th July 2023. Got what I wanted for the car and Lee made the process really easy."
• "Thank you Sean & Keiran. Absolutely fabulous service from start to finish."
• "The team were very friendly, helpful and accommodating."
• "Excellent customer service, Craig couldn't have been more helpful, friendly and professional."

Cons:

• "The attitude from Nick is absolutely revolting there is no empathy or sign of understanding."
• "The principle of this branch also avoids issues not once contacted or responded to any emails or calls when trying to reach in extreme situation."
• "I was never advised by the salesman I had to keep all receipts. They were more than happy to take my money."
• "After sales care is just disappointing. They are nice when you’re buying from them. Any problems then you see the snakes head turn."
• "Stay well away they have had my car nearly 5 weeks they never ring me with a update on my car its always me ringing them."
• "Nothing seems to be covered under warranty. The car gets stuck going into gear."
• "Still waiting on a user Manuel for the new vehicle 12 months on."

Dealership Experience

Pros:

• "Buying from Evans Halshaw was a very happy and pleasurable experience."
• "I would 100% recommend Evans Halshaw, my car is beautiful and the whole Dealership experience made it easy."
• "Great experience all round. Thank you guys."
• "Ayrron was amazing, no pushy salesman unlike so many other car sales places."
• "Just collected my new car, couldn't be happier. New sales manager Scott was very helpful."
• "Will definitely use this dealership again."
• "Great professional service from the start, from the initial phone call to the final paperwork, a straight forward used car deal."

Cons:

• "Pretty bad when you have to guess or use youtube to figure out how to use all the features on a £35,000 vehicle because they won't pay out for a manual!"
• "The car is now experiencing an issue with the front passenger locks which is a safety issue and they will not be repairing it as it’s not covered under warranty?"
• "Ordered a mobility car with added extras waited 18 months for it to be made to then have it delivered as standard and told it would be another 12 months if we wanted to re order it."
• "Omg. We're do I start lol well I ordered a new car 8 mths ago and still not here in France 🇫🇷 omg yet 2 mths ago it was in UK 🇬🇧 oh and don't bother to email as they never reply."
• "Shocking service I have my van broke down on the customers driveway and I’ve just been told they can’t come out to me till the 12th of September and it’s a new van."
• "Stay well away they have had my car nearly 5 weeks they never ring me with a update on my car its always me ringing them."
• "Shocking service. Had my van for 3½ months to fit an engine in a 2½ year old vivaro."

Vehicle Quality

Pros:

• "Bought 3 cars within the family with them in the last 6 months and would go back definitely."
• "I recently bought a used Audi from Evans Halshaw Wigan, whilst trading in my old Audi."
• "Recently purchased a used car from the Wigan dealership. Very happy with the car and service I received."
• "No complaints at all. Headed down to pick up a used car and part-ex my former vehicle after reserving online."
• "The car was in excellent condition when it was delivered to my door."
• "I’ve just purchased a car from here, and dealt with Joshua in Wigan. This was a straight-forward, no stress transaction and I can’t thank him enough for that."
• "I've just bought my second car from Evans Halshaw Wigan. First class buying experience from start to finish."

Cons:

• "Bought a 2015 Nissan Juke during lockdown. Paid over 8k and an extended warranty. Gearbox went within the warranty period... Never again would I buy from them!"
• "Filled in a scratch with a sharpie upon purchasing the car which I reluctantly overlooked and didn’t want to make a fuss of."
• "However the attitude of the sales member is disgusting."
• "Before buying a used car here, make sure that the vehicle is in good condition, don't do like me and trust the seller's word."
• "I'm deeply disappointed in my first and final visit to Evanshal shaw."
• "Still waiting for my car to get fixed from the scratches which I spotted when I first picked up the car."
• "Does anyone answer the phone? I called several times to update my info for my service and MOT. No one answered."