Evans Halshaw Vauxhall Nottingham Reviews Summary

Customer Service

Pros:

• "I spoke with Jason Jaques on the phone and was so impressed with his customer service."
• "Simon Watts sell me a car and he was very nice, reassuring, offering lists of free hot drinks, very chatty and gave me a good deal!"
• "Matt who was amazing went through all the options with me, and answer any questions we had."
• "Lovely young lady at the first reception desk took all the details."
• "I'm really happy with the level of professionalism and care I had from Simon Watts while sorting out my new car."
• "Simon Watts made it very easy to talk through the options and was more than willing to help with any queries we had."
• "I would 100% recommend buying a car from Evans Halshaw Nottingham, especially from Alan!"

Cons:

• "Honestly, Tim & Tom are useless, they don’t care once they have made a sale."
• "Good luck getting through to somebody from the services department.. this is the third day I’ve called and the phones just keep ringing."
• "I wouldn’t recommend using this company especially this branch."
• "Not one member of staff believes in call backs and any issues should go through customer care who are impossible to speak to."
• "Their customer service is terrible, either no one answers the phone or when they do they don’t know what’s happening with the car and say they will get to me!! No one ever phoned back."
• "Manager was rude on phone and talked over me the whole time when I was trying to respond to each point."
• "Tim was less than pleasant after I asked for a video of the car."

Car Purchase & Delivery

Pros:

• "We agreed our car and drove away with it that same day."
• "Constant communication throughout helped me plan to get my insurance sorted for after the drive away expired."
• "Buy a car from Evans Halshaw was so easy and hassle free!"
• "Bought a used car from Evans Halshaw Nottingham. We didn't see the car in person, bought online and had it delivered. A very straight forward process."
• "I just bought a used 2016 mercedez car from Evans Halshaw Nottingham with part exchange... Overall it was a great experience and we knew we were in safe hands."
• "Purchased a car online and asked to have it delivered to my address over 200 miles away from the dealership."
• "I’ve just collected my ‘new’ used Mercedes from Evans Halshaw and I am delighted - she’s a beauty!"

Cons:

• "I shall return the car to evanshalshaw if I don't get a phone call soon. Watch this space..."
• "Appalling. Brand new car purchased in 2016 has given problems after problems. Service people incompetent."
• "After driving it away and having heavy rain I noticed a number of heavy scratches."
• "Once the car arrived at my address, it was in a terrible state."
• "The car was sold as having leather interior, but it was actually a leather cover to disguise the atrocious condition of the actual fabric seats."
• "Car not as described (sold as 'leather', but cloth), awful condition. Service was poor. Never repayed funds. Car was released by dealer untaxed."
• "These people are disgusting, i bought an insigna from them, told it was a very good & straight car wich would be delivered to Yorkshire with a full no advisory m.o.t. the car came a day early with no m.o.t. its a wreck with numerous cosmetic & mechanical damage."

Vehicle Service & Maintenance

Pros:

• "No complaints! Car was up to top nick, MOT'd and any issues fixed upon arrival to the garage."
• "Dropped my car in with a really odd electrical fault. Was fixed quickly -next day including a full health check."
• "Car was fixed inside 3 hours. Excellent service from all concerned."
• "My car was in for a recall, it was easy to book the appointment and all I had to do was take it in."
• "Took my car in for its MOT yesterday, I got there early and Kirsty in service dept got my car in straight away, no faf with her."
• "The link was good because it meant I could check on it and as promised I received a text advising it was finished."
• "Had 2 cars from here now and had great service both times."