Wilson and Co Vauxhall Scunthorpe Reviews Summary

Customer Service

Pros:

• "Great dealership, and the staff are always friendly and helpful."
• "Wilson and Co at Scunthorpe to be completely different as they were so friendly and genuine towards us."
• "James looked after me from start to finish. His communication throughout was fantastic."
• "Marta was really helpful and even sent a personalised video of the car for me to take a closer look."
• "Very positive experience. Matt was very helpful from the outset."
• "Raggi was a great help throughout the whole process and I'm really grateful for the effort he went to."
• "Aiden was extremely helpful, very attentive, very polite and well mannered."
• "Paul White for being excellent with the purchase of a used car for our son."

Cons:

• "Poor service manager. Called Shaun, who seems to forget about your vehicle for months."
• "On two occasions apparently nothing was found went in for some Ad blue and mentioned it again I don't think it was even checked."
• "The only thing I was disappointed in was the valeting of the car because there was food left under the back seats."
• "Had a problem with the car called in to talk about it got it sorted even though was not booked in."

Vehicle Quality and Maintenance

Pros:

• "They made sure I got a good car, checked, and sorted all details and processes."
• "I dislike my Vauxhall, but they do an amazing job for the amount of stress and pressure they are under thanks so much."
• "Had the most pleasant car buying experience I have had in a long time from Adam at Wilsons Scunthorpe."
• "Bought a 17 plate insignia and albeit there was a bit of issues with the car initially, the staff handled the after sale care spectacularly."

Cons:

• "Unfortunately, my car has a serious problem with engine and they declined my claim. Dont ever buy this warranty from Wilson & Co or from any other company."
• "Unfortunately, it was dark when we collected it and the next day we notice the bumper and drivers door was marked with what looked like sanding scratches."
• "A month later December 2020 we noticed micro blistering on the front drivers wing again. It was repainted a second time at Wilson's paint shop in Grimsby."
• "Turbo went on my 15 plate mokka 34000 miles which I bought off these guys 2 years ago £1500."

After Sales Support

Pros:

• "Excellent service from the parts department. I only went in for a new set of windscreen wipers, Steve went above and beyond by fitting them for me at no charge."
• "Amazing service from mike, not pushy at all, sales man was very helpful and put my needs first instead of just pushing for a sale."
• "The family have bought numerous new cars from here over the years. Always dealt with John and the whole experience couldn't be better."
• "Had a problem with the car called in to talk about it got it sorted even though was not booked in. 5 star treatment would recommend people to buy from this company after sales excellent."

Cons:

• "I have had problems with them. At first, I went to purchase a car on a Saturday and they told me to come back Monday as the guy I was dealing with wasn't in."
• "The standard of work is generally very good but waiting times can be excessive. Earlier this year I had my car in for an inspection, took well over an hour before anyone even approached the car."
• "Once they have your money they're not really interested and treat you like an inconvenience."
• "Very helpful when they want your money but when I wanted them to check my paintwork which would've probably be covered by the warranty they were not interested."