Toomey Dacia Basildon Reviews Summary

Customer Service

Pros:

• "Steve Moros was exceptional from the day I viewed the Jogger, up until it was handed over to me."
• "The service we received from Toomey’s and especially Steve Moros the sales rep was faultless."
• "Jade went out of her way to keep us informed at every step of the buying process."
• "We were looked after very well by Steve Moros."
• "From walking into the showroom at Basildon to test drive a Dacia Sandero to choosing my new car and ordering it, Steve Moros has been helpful."
• "Jade was with me throughout my purchasing journey, accompanying me on the test drive."
• "Steve Moros was amazing, not a stereotypical car salesman."
• "My Duster will be the 6th car I have purchased from Toomey Basildon and would wholeheartedly recommend the Dealership."

Cons:

• "Booking the service and additional work was quick and smooth, but the dash cam had not been fitted as requested."
• "Two friends who were impressed with the product have now decided, due to the customer service, not to purchase a Dacia."

Delivery and Updates

Pros:

• "We were kept informed with regular updates from the initial purchase to the collection."
• "Jade kept me updated with the progress of my order and even though there was several delays."
• "Even had to wait longer than originally expected for new car we were informed about delays in advance."
• "Steve Moros kept me updated all the time during the process."
• "David Reed explained everything clearly and set up my phone to work with the car."
• "Steve remembered it was for a birthday and purchased a balloon to make the experience even more special."
• "Steve made the handover process really slick."
• "Lee Bradford is very patient and very helpful. We were updated regularly both getting the car and after as well."

Cons:

• "The only downside was that it took around six months after ordering the car before it was delivered."
• "The problem should be sorted tomorrow, but again customer service was disappointing, noone advised the change and approval from me."

Vehicle Quality and Features

Pros:

• "Our car is perfect."
• "Jade had good knowledge of the features of the vehicle."
• "From the moment I walked in the showroom with my family we were greeted by Steve Moros who gave us chance to explore the range of vehicles."
• "He showed us round a few more cars outside the showroom and allowed us to test drive a similar vehicle."
• "David made my purchase easy and stress free. He even offered to stay late to accommodate my working hours."
• "Danny sorted me a car suited to my needs and put me at ease during the process."
• "Steve made the process very simple and straightforward. Everything was organised as planned and I’m very happy with the new car."
• "I am really pleased with my Dacia Duster a great car, thank you Toomey Dacia for all your help."

Cons:

• "My only flaw with the car is I wish the glove box was a little larger."
• "Only disappointment is the colours that the new ones are in, the price is still very competitive in comparison with others makes."

Overall Experience

Pros:

• "This is the second new car purchased from Toomey’s and both times it has been a very smooth and pleasant experience."
• "The handover process was great, with Jade making sure we fully understood the vehicle and its functions."
• "From start to finish he was patient, explained every step clearly, didn't push to sell additional products."
• "Could not have asked for better service."
• "From booking our first appointment to taking delivery and everything in-between Steve Moros at Toomey Basildon has been helpful, informative and professional."
• "I have always had great help with selecting my vehicles and never been pushed to make a sale."
• "The lady who greeted me was fantastic."
• "The Service we received from Warren Cranfield was far beyond our expectations."

Cons:

• "The only drawback was time, due to covid and the issue with manufacturing currently affecting every single car manufacturer."
• "Everything went reasonably smoothly and I was kept informed during the purchase process."