Vertu Land Rover Chesterfield Reviews Summary

Customer Service

Pros:

• "I recently visited the Land Rover dealership in Chesterfield with my friends and was truly impressed by the exceptional customer service we received."
• "Fantastic experience from start to Finish at Vertu Land Rover Chesterfield. Great service from all but particularly Ashley, who was friendly, professional, knowledgeable and in no way pushy."
• "The staff’s genuine enthusiasm was as welcome as it is rare."
• "Gordon Lamb Land Rover Chesterfield were helpful because the team especially Jake could not do enough to help."
• "Their dedication and passion for their work truly shone through, making my car buying experience an enjoyable one."
• "Every interaction we had with the staff was characterized by professionalism, courtesy, and a willingness to go the extra mile."
• "The staff members were not only friendly but also highly knowledgeable."

Cons:

• "Absolutly shocking performance brought a vehicle from David Wood paid my deposit when I was coming to pick it up the following week he said the vehicle was no longer available."
• "Even when they knew we wanted to sell, they offered the lowest price and NOBODY stepped up to the plate to even try to sort the problem out."
• "For a company of this size it appears that they have become a little short in the customer service department and forgotten the key values in providing excellent customer service."
• "Pretty poor, had vehicle booked in for warranty work and when I arrived at the dealerships address it was an empty shell."
• "Useless. Booked car in for service and rang to check the booking and confirm when the car would be ready as I was travelling over an hour to the branch."
• "First time I've used them - was working in chesterfield so decided to use them for adblue top up - emailed them got no response !!!"
• "Just travelled 45mins to view a car. Sales staff not interested in speaking to us what so ever."

Vehicle Service and Reliability

Pros:

• "Took car for service, parts from dealer not available for few weeks due to back logs, but was provided with courtesy car for alternative use till my car will be ready."
• "Following a serious engine fault, I took my vehicle to Vertu Chesterfield, they quickly identified the problem having discussed time and cost with me ordered the required parts and sourced a courtesy car."
• "On collection of the vehicle, it was handed over in showroom condition with all work completed."
• "The service from the Parts department Damian Murray and Simon Clarke has been excellent over a number of years."
• "Can't fault the experience from the service department, Paul went above and beyond to get my InControl subscription switched over into my name."
• "Have issue with rear window not closing. Both Richard and Eleanor could not have been more helpful to us."
• "The overall experience was friendly, from the greeting at front of house to the test drive, the sale of the car and the presentation upon purchasing the car."

Cons:

• "I was never offered a courtesy car the whole time it was in, this was a brand new Defender costing nearly £100k."
• "Car was recently diagnosed with a fault meaning the catalytic converter needed replacing, £1,400 for the privilege, within a week the engine warning light is back on again."
• "The service staff are usually very polite & friendly but there is always an issue where the car has had jobs not done or less than minimum with warranty work, or shoddy repairs."
• "However, after a few days the vehicle had some problems... Service was non existent and NOBODY really seemed to want to fix the problem."
• "Terrible after service. Purchased a car end of 22 and had a coolant fault which I reported to them in March, the earliest they could look at it was June and booked for repair last week."
• "Very dissatisfied with the service for a main agent I have no trust in them doing what's asked of them. I won't be returning here."
• "Spent over a month waiting for my vehicle to be sorted with no courtesy car even with a disability no help given."

Communication and Responsiveness

Pros:

• "Post-sale, Ash continued to check in on us, and even offered additional guidance if required in getting to know the car better."
• "Long anticipated review, fantastic service from Anthony and Jake at Land Rover, a credit to the company."
• "Great service from Michael Rawlin, he really has helped me secure the perfect car for me and my family."
• "Absolutely amazing service from start to finish! Both Bec and Ant were so helpful, answered every question and sourced us the car of our dreams!"
• "Throughout the whole process Mike provided me with a fantastic level of customer service where he gave me consistent updates and answered any questions that I had."
• "An amazing experience, we had recently had a terrible one with Cazoo so was a little nervous, Mike Rawlin was excellent, very professional and personable, made us feel valued."
• "Really good service from Amelia and Calum who took over my order at the last minute - couldn't do enough to make the journey smooth from start to finish when got involved."