Holden Renault Reviews Summary

Customer Service

Pros:

• "The communication has been brilliant and I've been kept informed since I placed my order in mid July."
• "Throughout the months of anticipation, sales executive Ian Turner kept me posted on every aspect of its progress from factory to final delivery."
• "Ian Turner was very helpful, friendly and knowledgeable about the Renault Magane."
• "Terry Smith who assisted me was knowledgeable, professional, and genuinely interested in helping me find the perfect car."
• "Ian was helpful and friendly all the way through the process of getting my new car."
• "Sales Executive, Jake Breame, my contact at Holden Renault Sales, was brilliant, patient, kind, extremely helpful and very competent."
• "Professional service from sales person Ian Turner and Holden Renault, Norwich throughout."

Cons:

• "Don’t believe their rigorous check promise and only buy the car if you have checked everything yourself."
• "One suggestion - when a vehicle is booked in for 8.30am (i.e a specific time) it would be good to have it back within the hour of service not a 3 hour window!"
• "I found the salesman really rude he didn’t care about me what’s so ever."
• "I had a large cash deposit, needed a car quickly and was willing to take out finance with you...was treated very badly and no attempt was made by any other sales persons to engage with me."
• "First response from Peter Mathews (the salesman involved) was okay, and I was passed on to Andrew McAsian who was also fairly responsive.. then they went quiet."
• "When we called Holden again, they were not interested in the opinion of our mechanic."
• "Unfortunately recently one of the service reception ladies tried to extort more money from me."

Quality of Work

Pros:

• "They offer a first class service. They are efficient and trustworthy and do a great job."
• "The whole process was efficient, professional and most importantly super friendly and comfortable."
• "Great service, no pressure and relaxed staff, felt comfortable and informed as we purchased the car."
• "The level of work carried out is always a high standard."
• "The service at Holden is exceptional when you purchase your car - as you would expect. More importantly, the after sales service is also exceptional."
• "A great service at fair prices. The staff are very knowledgeable and friendly."
• "Outstanding customer service. I would highly recommend Holden Renault to anyone looking to purchase a new vehicle."

Cons:

• "The cars service book was messed up by them... it had a badly tyre repaired, the rear bumper had been resprayed the wrong shade no mention of this."
• "Every experience I have had with them has been negative."
• "I left my car for repair works and at the end of the day, I was told that only diagnostics were done, I was charged for diagnostics and was told that I'll have to bring car on another day if I want repairs."
• "Bought a motor from here .biggest rip off I have known."
• "We returned it after 4 days but the local Vauxhall dealer was most unhelpful in solving the issues we had with that car."
• "It's not perfect, there are some hiccups and miscommunication flaws at post sale on their service team."
• "Having purchased at least 3 brand new cars from this dealer over the years absolutely disgusted by their behavior in failing to honor the warranty on a car that was in its 4th year of warranty."

Value for Money

Pros:

• "10/10 Holden Renault."
• "Highly recommended."
• "Would recommend to anyone looking for a new car."
• "Would definitely recommend this dealership and we would use them again."
• "We purchased a second hand Renault Zoe from Holden Renault. The experience was fantastic."
• "I would definitely recommend them to others."
• "I would happily recommend Holden and Jake to anyone."

Cons:

• "The service was ok, but they tried to sell me a 3 years service plan plus 3 years MOT for £838, for a Kia picanto?"
• "I was not impressed to be charged for insurance for the courtesy car."
• "On receiving the vehicle I noticed that it was, to speak plainly, rough!"
• "So we decided to sell it at loss and start again."
• "Called up to cancel one of the keys however staff were so rude that I had to end the call."
• "In my view this is a company that doesn't care about its customers and its own reputation."
• "Poor customer service 1/10 Would not recommend."