The Corporate Letting Company - Richmond Letting Agents Reviews Summary

Customer Service

Pros:

• "Alex was very helpful negotiating the terms to secure the tenancy and Fiona is always on call managing maintenance details."
• "Extremely reliable and honest. Clear as to what the service provided is and what to expect."
• "Tim and Alex are extremely knowledgeable - always providing solid perspective on the market."
• "Fiona was excellent to have rapid response when we have any issue and repairing work of house."
• "The team at The Corporate Letting Company are brilliant... professional, proactive, well-connected and highly-responsive."
• "Alex has been a brilliant help right from when I starting letting a flat in Richmond through to finding new tenants quickly."
• "Very professional company and helpful people. Alex help us to find the perfect property for our family, always very honest and clear."

Cons:

• "They have washed their hands of damage costing up £4000 to our property."
• "Terrible customer service would recommend you avoid at all costs! Spoke to Alex who tried to give me a speech about the rental market with pets."

Professionalism

Pros:

• "Highly appreciate the professionalism of The Corporate Letting Company and certainly recommend it to others."
• "I have always had excellent service from the team at Corporate Letting Company. They really put the client first."
• "Exceptional service from the most professional letting company in London!"
• "Alex was noticeably very responsive, extremely professional, honest and genuinely had the best interests of his landlord as well as the potential tenants in mind."
• "A very professional and organised property management and letting company. Highly efficient and polite agents."
• "I can highly recommend The Corporate Letting Company. The process from viewing to handover was very smooth and professional."
• "Very professional service. They take commission on a monthly basis rather than full upfront fees deduction."

Cons:

• "Forced to make a formal complaint over their (lack of) management of our property whilst we were overseas."

Responsiveness

Pros:

• "All services are always timely and diligently provided, all my questions have been always answered."
• "They responded fast when we had the odd maintenance issue."
• "The team has taken a huge burden off my shoulders and of course there are fees associated with a full managed service - but in my opinion they are fair and very well earned."
• "Highly recommended. Honest real estate agency, which is hard to find in London. Their communication was very clear and fast."
• "The whole team are friendly and professional. They go over and beyond to deliver an excellent service and are always on hand to help with problems that arise."
• "Alex was easy to get hold off / quick to get back to messages which made progressing the tenancy agreement very smooth."

Integrity and Honesty

Pros:

• "Alex is an exceptional estate agent. - Extremely reliable and honest."
• "Not only did the company act with integrity and efficiency throughout, they were also very helpful."
• "By far the most superior letting agent in Richmond... It's refreshing to come across an agent who isn't aggressive and arrogant. He's very professional and helpful."
• "A very professional and organised property management and letting company. Highly efficient and polite agents that will not hesitate to resolve any issue related to tenancy."

Cons:

• "I stand by my review. Approach Corporate Letting with EXTREME CAUTION as a landlord."

Quality of Tenants and Properties

Pros:

• "Corporate Letting have always been very professional in their dealings with us and, since 2001, have provided us with a virtually uninterrupted succession of first-class tenants."
• "As a landlord I have always been happy with the tenants found for us by the Corporate Letting Co."