The Fox Reviews Summary

Category: Pub Caterham

Address: Coulsdon Common, Caterham, CR3 5QS, United Kingdom

Phone: +441883340737

Rating: 3.9
based on 369 reviews.

Atmosphere & Location

Pros:

  • "The atmosphere in the fox was friendly, safe and very inviting with a lovely warm log fire burning."
  • "Lovely location with friendly staff."
  • "Great atmosphere, dog friendly."
  • "Always enjoy walking the 15 mins to go to the Fox, a nice atmosphere and outdoor area."
  • "Fantastic country pub, ideally located with beautiful surroundings."
  • "Very cosy atmosphere- fires were on and a big pub garden out the window."
  • "Lovely surroundings. Beautiful pub and garden and dog friendly."

Cons:

  • "It wasn't that welcoming as although there were staff around no one said hello, we wasn't offered water for our dogs like in other pubs around here either and the service was slow."
  • "The section we were in was very cold but we were told we couldn't be moved."
  • "Run out of roast dinner choice by 3pm."
  • "No real atmosphere which is crucial for a good time."
  • "Group bookings not taken on Sundays anymore sadly !"
  • "Beer garden could do with a bit of a spruce up."

Food Quality

Pros:

  • "Food wasn't bad although not much of it."
  • "Came in for lunch and decided to have the seabass with spring onion mash. It was absolutely beautiful and the mixture of flavours literally melted in my mouth."
  • "We only had a pudding and it the banoffee pie is incredible."
  • "Had probably one of the best burgers I've ever had, it absolutely delicious."
  • "Food arrived freshly prepared and was tasty."
  • "The food was brilliant and the vibe in the pub was relax and cozy!"
  • "Food was lovely once heated up again as served lukewarm."

Cons:

  • "A lot of the menu was not available, main was served prior to clearing starter plates."
  • "The portions were child sized and do not look like pics I've seen on other reviews from a year ago."
  • "A slice of cheesecake was £7.75! That’s nearly half the price of a whole roast lunch… which seemed disproportionate."
  • "The quality of food varies enormously The staff are generally helpful and friendly apart from Bina who is abrasive and rude."
  • "Roast potatoes where cold and hard."
  • "The curry consisted of overcooked vegetables in a thin broth with some rice in the centre of the bowl, the dish was totally bland lacking any spices."
  • "I had lasagna which was average and my husband had a pie which was not properly cooked from frozen."

Service

Pros:

  • "Service was excellent from start to finish."
  • "The staff were polite and promised table service but there was none."
  • "New staff to me, who were friendly and helpful, especially the polite and cheerful young man who welcomed us in."
  • "Service was very good - we were looked after by Rabina and Callum."
  • "Very friendly staff, very helpful."
  • "Our server was attentive and professional."
  • "Good service from our server Lucy, accommodating to our dog who was very thirsty and got loads of friendly attention."

Cons:

  • "The waiter for our table failed to bring us cutlery, didn't ask if we wanted any drinks and only cleared our table 15 minuets after we had finished eating."
  • "Despite staff continually passing me I was ignored."
  • "Service is terrible, waiting upon entering the pub, no explanation of missing items on menu, no manners by the staff."
  • "Service is a little lacking at times and you have to wait around or grab someone’s attention."
  • "Service minimal, unhelpful and without a smile."
  • "Every time we've visited there has always been problems with the service, they seem to be permanently short staffed at the weekend."
  • "Staff could not care less."

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