Brindley Farm - Dining & Carvery Reviews Summary

Category: Pub Stoke-on-Trent

Address: Etruria Valley Office Village, Shelton Blvd, Stoke-on-Trent ST1 5GP, United Kingdom

Phone: +441782273361

Rating: 3.9
based on 693 reviews.

Food Quality

Pros:

  • "The desserts are humongous really only turn up if you're hungry. Great place. I will be back."
  • "Lovely clean family pub, food was amazing, cooked to perfection."
  • "Had the most wonderful carvery this lunchtime. Lovely comfortable surroundings."
  • "Great carvery fair priced drinks and stunning cake stand with wonderful portions."
  • "Food so lovely and not badly priced everything had a taste."
  • "Food is very tasty."
  • "Everything we had was cooked to perfection and tasted fab."

Cons:

  • "A completewaste of £200+ Had better dinners and service on a usual day."
  • "Fish and chips weren't the best, fish was really thin"
  • "The stuffing tasted uncooked (like mush) and the carrots were rock solid."
  • "The only meat available really was turkey, there were the remains of gammon and same with the beef."
  • "The pie was hard as nails and couldn't cut on to it."
  • "The pie, while large, was overcooked and dry."
  • "Food was mostly ok, though they messed up one person's order."

Staff and Service

Pros:

  • "Staff though under VERY much pressure were extremely nice and doing their best."
  • "Craig serving some elderly customers at the bar, taking time and having a little banter was a pleasant change where there's much rushing about."
  • "The staff were lovely. Tom was funny and attentive."
  • "Brilliant staff can’t fault our experience here"
  • "Staff were attentive and very polite."
  • "Staff were wonderful."
  • "Service was fabulous felt really comfortable here even though I'd never visited before."

Cons:

  • "Management’s customer service skills leave a lot to be desired to say the least."
  • "Staff absolutely terrible though, awful communication with our mixed up order."
  • "Food all over the floor, looks like it’s under staffed and not well kept unfortunately."
  • "Booked online in advance, turned up to be told we have to wait for an hour for food due to how busy they are!!"
  • "The service was seriously below par"
  • "Our table was still dirty and had to be cleaned then told 45 mins for food."
  • "Had to wait for ages at the bar to order food and drinks."

Atmosphere and Cleanliness

Pros:

  • "Lovely clean family pub, food was amazing, cooked to perfection."
  • "The dining area was lovely and clean and the staff are friendly."
  • "Great place to come with our 4 little ones! Children area is great and nice to sit and watch them have fun!"
  • "The dining area was lovely and clean and the staff are friendly."
  • "Nicely appointed environment, a good range of seating options"
  • "Place is clean and lovely attentive staff."
  • "Restaurant was very clean and staff were wiping and clearing tables constantly."

Cons:

  • "Too hot in the children’s section, windows that can’t open and staff can’t open the doors."
  • "The pub is looking tired, bench seats leather cracking and the varnish is fading on the tables."
  • "The glass for the soft drink was a little dirty."
  • "Even the things on the table were disgusting."
  • "The menus are a little dirty."
  • "The play area was disgusting and the wait times at the counter were unbearable."
  • "The place was packed with customers and our table was not cleaned properly."

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