Northwood Bolton Reviews Summary

Customer Service

Pros:

• "Excellent and timely communication, and professional throughout."
• "The emails were always responded within a couple of hours and they were keeping me updated through the phone as well."
• "Very friendly staff who deal with all aspects of letting quickly and efficiently."
• "Everyone I spoke with was so pleasant and helpful and really made me feel at ease through the entire process."
• "The staff are happy and very pleasant to deal with, nothing is too much trouble."
• "Always kept me informed, always responsive, friendly and professional!"
• "The staff are very knowledgeable, professional and know what they are doing when it comes to Lettings."

Cons:

• "They were rude, dismissive and just dug their heels in."
• "All they want is your money. They do not seem to care about professionalism or your needs, just their own."
• "Never ever rent with them. Specially the agency rebecca kellet who just wants to put tenants in misery."
• "They seem to just arrange viewings and move people in, they don't make any effort to let you know out of courtesy."
• "When I reported these serious issues to the new director, they refused to acknowledge them and even stated they wouldn't address the problems."
• "Quite an unprofessional company in terms of their communication, both with tenants and within themselves as a company."
• "Poor customer service yet to view a house despite filling in their approval forms."

Property Management

Pros:

• "I've been with Northwood for over 15 years and they managed my rental and now my sale."
• "I have the full rental protection package I get an invoice each month on time along with my rent."
• "Northwood were fantastic with helping me purchase my second home."
• "When reporting an issue with the property we typically received a response very quickly."
• "All queries are responded to promptly and you are updated regularly if any repair work is due to be carried out."
• "They manage a number of my properties dealing with anything that arises from rents, repairs to finding new tenants."
• "All safety inspections - electric, gas, carbon monoxide etc were always done on time, and reminders sent which was helpful."

Cons:

• "They have also been found in the wrong by the Property Ombudsman for the Landlord experiencing avoidable aggravation and inconvenience as a result of the unclear and incomplete information when enquiring about a rental review."
• "Our only draw back of renting was our landlord who typically would spend as little on the property as possible."
• "The contract was done wrong, they didn't tell the landlord that I had moved in so the heating and water wasn't set, they started my payment date from the wrong date and then blamed me for it."
• "They have a fix flow site to report any issues, for example the front door came off the handle and they did not fix this for almost 3 weeks."
• "They did not give me any notice to come into my room (despite this actually being in the contract) and they just started lifting the doors and painting them which meant the door had to stay open and I could not leave my property for two or three days."
• "Once the tenancy was coming to an end Northwood were quite useless from a tenants point of view."
• "They failed to perform credit checks on tenants, which was clearly outlined in the contract."

Professionalism

Pros:

• "That was a great experience to see a very professional, positive attitude."
• "They are always totally professional, they are always up front in their dealings, they don't make promises they don't keep."
• "Lauren at Northwood has been absolutely amazing in relieving my stress and dealing with every single aspect with enthusiasm, empathy and professionalism."
• "The level of service is excellent."
• "The team at Northwood (especially Steve, Becky and Harriet) offer an exceptionally professional service."
• "The staff are totally professional. Pleasant and always go that extra mile."
• "I cannot recommend Northwood highly enough, both as an estate agent and a letting agency."

Cons:

• "Do NOT trust Northwood Bolton with your property."
• "A Northwood employee used my personal information to search for me on LinkedIn and threatened to report me to my superiors if I didn't comply with their demands."
• "They just don't have any compassion or courtesy."
• "Its all smiles and good manners when taking money from tenants. Its when northwood have to give the money back the problems start. Bogus charges, bogus issues and all to keep your money."
• "They are putting sub-prime tenants in the property and unsurprisingly they have not paid their rent for 4 months...Do NOT trust Northwood Bolton with your property."
• "Unprofessional company who like to try and go against trading laws."
• "Rude childish unprofessional."

Customer Satisfaction

Pros:

• "Overall we received a fantastic service. From putting the offer in to completion Diana and team were honest, open and helpful."
• "They even got us a lovely card and a moving gift to celebrate the completion of our sale!"
• "100% would use them"
• "I would recommend to any of my friends or family."
• "I would highly recommend NORTHWOOD. They provide a high level of customer service as well as being very efficient and extremely professional in all that they do."
• "Highly recommend!"
• "I would highly recommend Northwood Bolton to anyone looking to use their services."

Cons:

• "Northwood Bolton terminated the contract without the proper notice leaving the Landlord exposed."
• "The worst possible agent you can rent from."
• "Totally let down. Rang 12 days ago to enquiry about a house to let... Total let down. Almost shambolic."
• "Shockingly, their staff discussed my workplace with external parties and even confirmed this in writing, breaching my privacy."
• "Terrible service, living with black mold for over a year, property hadn't even been hoovered when I moved in."
• "They just don't have any compassion or courtesy."
• "Stay away from these estate cowboys."

Communication

Pros:

• "Ms. Abbie and Bolton team are professional and really have excellent experience to complete a deal as you wish and looking for."
• "Lauren is such a happy cheerful person she made the whole process much smoother and was always willing to help."
• "Lauren talked me through every step and made it all seem so manageable with her help, support and knowledge."
• "Abbie and Lauren were absolutely fantastic."
• "Lauren always kept me informed as to where we were in this process, she took away all the worry and was always very calm, professional and reassuring, dealing with everything and everyone she possibly could."
• "The house sold quick and the whole process was made easy."
• "I spoke to lauren on a tuesday to value our house. By the friday she managed to sell it for us."

Cons:

• "They seem to just arrange viewings and move people in, they don't make any effort to let you know out of courtesy."
• "When I reported these serious issues to the new director, they refused to acknowledge them and even stated they wouldn't address the problems."
• "They cannot answer simple questions easily and will pass it between the office so that a Chinese whisper effect seems to happen by the time they get back to you."
• "Save yourself the hassle. I re-iterate they won't acknowledge their own flaws and will probably say they're DISAPPOINTED with my review!"
• "Shockingly, their staff discussed my workplace with external parties and even confirmed this in writing, breaching my privacy."
• "Waste of time never hear anything back."
• "AVOID."