Royvon Dog Training and Hotels Reviews Summary

Training and Behaviour Modification

Pros:

• "Louis was extremely patient with my hyper Mali and myself and I'm so very grateful for it!"
• "Sebby started with boarded training and he loved it - Louis is the first trainer that he's listened to/behaved for!"
• "Aleksandra Borawska was the best. Amazing trainer, great impact on my dog and good communications."
• "The results of Kahla's hard work is remarkable and we noticed an instant improvement with the boys behaviour."
• "She was there for 3 weeks with kahla who taught her basic skills such as recall, good manners (sit, go to bed, stay/wait) and excellent social skills."
• "Meg, our much-loved but very difficult staffie/bull mastiff cross has clearly enjoyed her 3 weeks at Royvon and her ability to cope with other dogs has improved enormously."
• "What she did with Seve, to us, was nothing more than miraculous."

Cons:

• "The information forms I filled out about my dog weren't passed on from Manager to Trainer."
• "They used a choke collar as a correctional method to stop my sweet golden retriever from pulling, which resulted in my dog becoming more stubborn."
• "Place is alright, had my two dogs for 3 weeks board and train. I wanted barking at other dogs corrected but 2 months later still barking."
• "Our dogs spent 7 days of a 21 day training programme but nothing was achieved."
• "At no time did we see him get down to their level. From start to finish our dogs remained scared of Louis."
• "The training was a complete waste of time!"
• "The assessment in advance of our dogs joining the 21 day training programme was totally inadequate."

Facilities and Accommodation

Pros:

• "You can pay extra for a mini bedroom rather than putting your dog in a kennel, which is very much worth the money IMO."
• "During the stay dogs enjoy exercise, training and playdates with other dogs which supply an almost endless supply of photo's and videos."
• "Unlike most they aren't just put into a kennel here. Bella had her own room amazing single bed and was taken outside lots!!"
• "Kenneling facilities are good, and Royvon post loads of photos and some videos so you can see how your dog is getting on during their stay."
• "Max our Cavapoo has stayed twice at Royvon homestay with Linzie and her family."
• "Fabulous boarding kennels x our missy was well looked after and integrated with other dogs within hours of being there x."
• "We have boarded 2 of our dogs here never having put them in kennels before they were so well looked after we didn't hesitate to book them for a second stay."

Cons:

• "From the outside it does look kind of okay. But soon the smell hits you. There is poo in every kennel."
• "The so called executive ones were stinking filthy with excrement and dirty bed blankets."
• "The whole place smells of pee, which resulted in my dog having a bad chest infection few days after being home."
• "We left our dog with them for nearly three weeks and quite frankly with absolutely Devistating results."
• "As Luna is not the most confident dog and not used to being left alone, she wasn’t herself for days afterwards."
• "If they can't even organise their pricing or reply to potential customer's questions, I dread to think what kind of care my furry friends would get."
• "This company has been nothing short of shocking in its behaviour with our dog and indeed ourselves."

Staff and Communication

Pros:

• "Staff were so friendly and helping, even with the multiple phone calls a made before hand to check on different things."
• "I feel at ease with the staff who are approachable caring and knowledgeable."
• "The staff at Royvon take fantastic care of Aussie my lab cross."
• "All of the Team at Royvon are committed to ensuring wellbeing of the dogs placed in their care while humans are on holiday etc."
• "The staff were in contact with me immediately raising their genuine concerns as she was losing weight."
• "The staff at Royvon are very professional and genuinely care for their boarders."
• "Everyone who we dealt with was helpful, professional and caring towards our dogs."

Cons:

• "The 'behaviour assessment' then took place whereby no assessment of my dog's reactivity took place at all."
• "They also don't update you with details on your dog."
• "Although communication and updates via FB were a little slow to begin with."
• "Kind care team but male trainer left much to be desired."
• "I would have given 5 stars but the new system that they are using kept sending me emails asking for information that was provided and I didn't get quite as much feedback as I was hoping for."
• "We had to ask for welfare updates."
• "My advice - avoid for training purposes....."