Collections Hair Club Reviews Summary

Customer Service and Atmosphere

Pros:

• "Everyone is so welcoming and friendly."
• "All the staff are friendly and know my name."
• "The reception team is delightful and the salon looks gorgeous inside and outside."
• "Always a wonderful experience from the greeting by the friendly and efficient front of house team Vanessa and Chloe."
• "You're made to feel welcome and very comfortable."
• "I have been going to Collections for over fifteen years. Standards are so consistently high."
• "Always welcomed like one of the family. Have been having my hair cut & coloured for years."
• "Very happy with the result and will definitely come back!"

Cons:

• "Both myself and my son have been coming to this place for a few years now. They came up with a pre-payment policy some time ago which was a bit strange but I reluctantly continued."
• "For the price of GBP 50 for 30 minutes haircut there are many more places that DO KNOW how to treat long-standing clients."
• "If there was anything lower than 1 star I would have chosen that. I have done the keratin treatment, which after washing on the day specified was back to frizzy hair."
• "I am not a big fan of twisting truths around which seems you have done here."

Stylist Expertise and Results

Pros:

• "Sophie really supported and achieved the look I asked for. Would highly recommend salon.. especially Sophie!"
• "Ania is incredibly talented, I trust whatever she suggests for my hair and without exception leave the salon feeling a million dollars!"
• "I love visiting Collections! The salon feels so luxurious, the staff are so kind and friendly and the service is excellent."
• "Francesca really took the time and was patient to understand what I needed. Really happy with the color."
• "The services and products used at Collections Hair Club are nothing short of amazing."
• "Collections is just the most amazing hair salon, from your welcome by the front of house lovelies, to the ladies providing a fabulous, relaxing shampoo to my favorite stylist, Ania!"
• "Ania has been my hairdresser for 8 years and I can’t sing her praises enough. She is a master at her profession, I trust her judgement implicitly."
• "Ross is the best hairdresser I have ever had!!! Not once in all the time I have visited, have I left the salon feeling even slightly disappointed."

Cons:

• "I went in for a consultation with Anja 2 weeks ago and booked an appointment before leaving on a long holiday beginning of July. She then called me to tell me that she had a think about my hair and wouldn't be able to achieve what we had discussed."
• "It's also more the fact that she wasn't completely transparent with me at our consultation, but rather calls me up 2 weeks later to tell me that."